How can I talk to a live person with Microsoft

Hello ShotgunSlayer95, the virtual assistant as well as ambassadors can not directly help you with the refund or your subscription. When it comes to payments and sensitive information you can only speak to a Xbox Customer Service Rep. You can reach them
at 1-800-4my-xbox (1-800-469-9269)

Much luck to you!

How can I talk to a live person

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello AlphaLeoli, I'm sorry you are having difficulties contacting Xbox support, however try to follow the steps below to contact Xbox support via chat.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

You would have to request a call back or chat with support at http://support.xbox.com/contact-us If you don't see those options, change the category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works.

It's a bit tricky to explain as the way to get contacts to a live person varies from country to country.

It's a bit trial and error, but try the following:

Go to
https://support.xbox.com/contact-us

Click on the most appropriate category for your issue (for example on the Billing section with a credit card icon if present, or the "Account and Billing" section).

If a virtual agent shows up, there is a small link below the button to show other options.

From the list of other options, try to choose the option that fits your issue best. Not all options will provide you with a way to contact a live person, so you might try several different options and top sections.

For each topic you click on, you should see a button at the bottom to "Show contact options". Click on that, and depending on the time of day and times of operation from the support in your country, several tiles will appear at the bottom, where you can
choose to chat with Xbox support (a text based chat), or where you can request a callback, where a support agent will call you as soon as possible, so you don't have to wait in a phone loop.