How can i speak to someone about charges to my account?

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Andy, how are you today? Hope you're well.

Could you explain the issue with more details, so I can guide you in the best way to solve it?

Same here. Tried and tried for call back and left messages but nobody comes back. But they still take money on time😡

your account is locked during this proccess

Advocacy team might reach out to you but it's the investigations team that handles the case

I wasn't aware my account is locked, so they guy who has my account cant get in? That's somewhat relieving.

or 5-7 business days because they do have to resecure the account

You are just going to have to play on another account and make your passwords tougher

Like Ab50lut3Lyt0ugH

Passwords should always be mixed caps and numbers also confirm ownership and check for enforcments and deal with other cases as they do have a queue

common man even police don't take 72 hours to investigate you must think they are God they aren't not busy

When a case is sent to them they must investigate and look at the account and history based on their queue

Then confirm all your info based on what you gave them.

Then resecure the account