How can I speak to a live agent due to unauthorized charges to my bank account

Hi Lamont. My name is Kyle and I'm an independent advisor.

Do these charges show in your Microsoft account's order history? Check here: https://account.microsoft.com/billing/orders/

If not, and you're sure the charges did not come from a friend or family member, you may be a victim of fraud. In this case you'll need to contact your bank, tell them your card was compromised, and report the unauthorized charges. Microsoft can only assist if the charges come from your Microsoft account.

If they do show in your account, you'll need to speak with a Microsoft Store Support agent. Here's their contact information: https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

Thanks,
Kyle

I have tried live chatting with an agent twice, but they suddenly disconnected each time. I reported that there is no transaction ID since it doesn't appear in my order history, but my bank account shows the charges. How can I get a refund for these charges?

Hello Darlene,

Thanks for reaching out to the forums. We are sorry for the issue with unauthorized charges. We recommend requesting a call from support. They will be able to go over what the charges are for.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

What an awful flawed system

The enforcement team are the only ones who handle suspensions. Submitting a case review is the only way to contact them.