How can I speak to a live agent due to unauthorized charges to my bank account

Hi Lamont. My name is Kyle and I'm an independent advisor.

Do these charges show in your Microsoft account's order history? Check here: https://account.microsoft.com/billing/orders/

If not, and you're sure the charges did not come from a friend or family member, you may be a victim of fraud. In this case you'll need to contact your bank, tell them your card was compromised, and report the unauthorized charges. Microsoft can only assist if the charges come from your Microsoft account.

If they do show in your account, you'll need to speak with a Microsoft Store Support agent. Here's their contact information: https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

Thanks,
Kyle

I have tried live chatting with an agent twice, but they suddenly disconnected each time. I reported that there is no transaction ID since it doesn't appear in my order history, but my bank account shows the charges. How can I get a refund for these charges?

Hello Darlene,

Thanks for reaching out to the forums. We are sorry for the issue with unauthorized charges. We recommend requesting a call from support. They will be able to go over what the charges are for.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

Hello, this is Virginia O.

I understand that you want to cancel your subscription.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

A friendly reminder, there is a need for you to sign in to the account that has the renewal charges when canceling a subscription and asking for a refund.

When canceling a subscription on an account, please be guided with the complete steps and instructions on how to do it from this page:

https://support.xbox.com/en-US/help/subscriptio...

On the page, you will get the step-by-step process on how to manage the cancelation of your subscription.

Turning off recurring billing will stop renewal charges for a subscription and will give you its benefits until its expiration date.

Please be reminded that not all subscription charges can be refunded.

If you are eligible to get a refund for your subscription, you will have the option for it on the process of cancelation.

Thank you for your cooperation.

You can request a call back at http://support.xbox.com/contact-us but if the charge is not on your account and you don't have access to the account it is tied to, you'll need to contact your bank to help with unauthorized charges.