HOW CAN I SOLVE THIS something wrong with my bills

MYG17 · Nov 9, 2017

I tried to pay a late bill but I couldnt evry time i go to my subscribe and bills it appear to me a light brown box and side try again later the also side something happen in our side ad we cant show all the info in the main time maybe it would be helpful
if you wait . i hope you solve this so i can pay my bill and play online

:)

alqasem2 · Nov 9, 2017

Error: XBOS1005

Error: XBOS1005
i try to redeem ea access code for 12 Month subscription but always get this error

Something went wrong
Sorry about that. Give it a try in a while.

how can i solve this problem ?

BioGooner · Nov 9, 2017

Achievement Pin cannot be canceled.

Update: Restore Factory Defaults also can't solve this problem, now I believe there is something wrong with my Live account, really don't know what I should do now...

Smwutches · Nov 9, 2017

You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

XxWildPup08xX

you will have to contact xbox support

Belle B

Thank you for getting back.

You can also check both of your Microsoft account profiles if it set correctly to South Africa by signing in here: https://account.microsoft.com/profile.

If both are correct and if your friend is accepting it through PC, he might want to check his PC region if it is set to South Africa by going to Settings > Time & Language > Language & Region > Country or region.

Please take note that altering information is against the terms of use here: https://www.microsoft.com/legal/terms-of-use

Thank you, let me know.

WattyNuela

Hello Cleeven, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

Please try the next possible solution:

1. Sign out from your account on the Xbox app and the Microsoft Store
2. Reset the Microsoft store cache using the wreset.exe command

You can follow detailed instructions here:
https://support.microsoft.com/account-billing/m...

3. Double check if everything is up to date via Windows Settings > Update and Security > Windows Update > Get updates

4. Once everything is up to date, sign in with the account that owns the game on the Xbox app and the Microsoft Store

5. Go to PC Settings > Apps and features > installed apps > once you find Flight Simulator click on the dots > advanced menu > click repair and reset.

6. Finally, open the game and verify if the issue has been solved

Belle B

Hi Kerean, I'd love to help.

Sorry to hear about that, however, please note that if you only changed your region to South Africa to take advantage of the subscription, I'm afraid it will not work. You both need to be in the same region physically as well as it may depend on your internet local connection.

Furthermore, since this subscription is not yet released in general there might be an issue that only they can be able to check, since we are in the forums, you may need to reach out to them directly. You may refer here: https://support.xbox.com/help/subscriptions-bil...

Thanks, let me know.

HOW CAN I SOLVE THIS something wrong with my bills