How can I return it

Siara Borges · Nov 9, 2022

We’ve had the Xbox series s for a while now and the sound has not worked since we got it. I’ve tried reaching out but no response. I also tried to return it but Walmart said I can’t. My son has beeen playing it with no sound. How can I get a new one

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to ensure first that the setting is set up correctly. Please follow the steps below:

"Press the Xbox button on your controller to open the guide.

Select Profile & system > Settings > General > TV & display options.

Select Video fidelity & overscan.

Under Display, select HDMI."

Also, please try a different TV or a different HDMI cable.

For your reference, you can check this link: https://support.xbox.com/en-US/help/hardware-ne...

If none of the steps worked, you can request a repair by signing in to https://account.microsoft.com/devices and add the console as a device using the serial number.

Siara Borges

Yes we have done all of that and it did not work. There is still no sound coming from the Xbox

Francia J.

Thank you for that and in this case, creating a repair order will be the best option. Kindly sign in to https://account.microsoft.com/devices to create one.

AGFlem2345

How can I return/exchange?

Hussain Zada

I wish I can return it because the guy how sold me the console He told me that there's no return

How can I return it