How can I retreive my Minecraft Bedrock account from missing out on redeeming it?

If you can recover your account with the form above, you will be able to access your Minecraft Bedrock account.

Hello, my name is Tadeu, I am an Independent Consultant and a member of the Microsoft Xbox community, just like you.

I apologize for the issue you are experiencing.

I am here to help.

I hope everything is going well and thank you for contacting me.

I am very sorry about what happened to your account and I completely understand your frustration. Unfortunately, Microsoft support and Customer Service are just making it clear that the only procedure or way for a user to recover an account is to follow the methods indicated in the link below.

Here’s what you need to do:

Step 1: Use Microsoft’s account recovery form

Go to:

https://account.live.com/acsr

Enter the original email address or phone number associated with your account (even if it’s changed)

Provide an alternate email address where Microsoft can contact you

Answer as many questions as they can — use accurate information like:

Old passwords you’ve used

Services you’ve used (Xbox, Outlook, Skype)

Serial number for your Xbox console (if you know it)

Billing details (if you’ve ever purchased anything)

Tip: Try submitting the form from a device or location you’ve used before — this helps Microsoft verify that it’s really you.

Step 2: Watch your alternate email for updates

Once you submit the form, Microsoft will review your request and usually respond within 24 hours.

If your request is approved, you will receive instructions on how to reset your password and recover your account. If your request is denied, you can try again — just double-check your answers and include as many details as possible.

Step 3: Add extra protection (after recovery)

If you recover your account, make sure to:

Add 2-step verification

Set up a recovery email and phone number

Enable sign-in alerts at:

https://account.microsoft.com/security

Please contact me if you need further assistance. I look forward to hearing from you.

Unfortunately, there is no other way to do this, as no agent can provide any information on this matter.

Please note that this is a public forum only. I will respond as soon as possible, and apologize in advance for any delay in responding. I am just a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Best regards Tadeu

But do i use my xbox account to play minecraft?

And you can redeem a code for minecraft java and bedrock edition from a xbox giftcard rather than a microsoft giftcard right?

Also again my order history will NOT say I purchased Minecraft because I did not. As stated before, I got minecraft bedrock because Mojang gave a free code to redeem Bedrock for all Mojang users that purchased Java Edition before a certain date see article below:

How do I get free bedrock if I have Java? (wikilivre.org)

"Windows 10 has the legacy Java Edition as well as the modern Bedrock Edition. If you bought the Java Edition before October 19, 2018, you can redeem a free copy of the Bedrock Edition. You can also buy the Windows 10 edition directly from Microsoft for $20."

I did redeem this code, so again what gives?

Hi! My name is Ben a fellow member here in the community, not a Microsoft employee. Hope you are doing well!

If you own the game already or long time ago, based from the Minecraft update you will also receive the other version of the game which is Bedrock if it is the Java edition you owned.

Here is the information from the website in case you haven't redeemed your code yet: I HAVE A MINECRAFT: JAVA EDITION OR MINECRAFT: BEDROCK EDITION CODE OR GIFT CARD TO REDEEM. HOW DO THESE WORK AFTER THE CHANGE?

The redemption process is the same. Simply head to redeem.microsoft.com and enter the code. Now, however, you’ll receive both versions of the game – not just the one you have a code for.

To clarify, if you have a card or code for Java Edition you can still redeem it and you will get both Java and Bedrock.

However, note that while you can redeem a Java Edition code from your account profile, a Bedrock Edition code will require you to head to redeem.microsoft.com.

You may also refer to this Minecraft page for more details about the recent changes https://help.minecraft.net/hc/en-us/articles/66...

I hope the information helps somehow. Feel free to post back in the community if you have other questions and we will try out best to help.

Kind regards,

Ben