How can I restore the firmware to the previous one? Gamepads: Xbox One, Elite Series 2

Jack HarveyHell · Jul 20, 2022

Hello!

I have win10 (I updated Win10, installed all the latest updates) and NO xbox console, I don't have steam and I use GOG.

My gamepads: Xbox One, Xbox Elite Series 2, Xbox Series X. The warranty period for my gamepads has expired and I do not have the physical ability to send it in for a replacement.

I use Bluetooth to wirelessly connect devices to my PC.

I used the Xbox Accessories app and updated the firmware of my controllers (5.13.3143.0). Since then, the Elite Series 2 and Onet gamepads have stopped working correctly in half of my games (Sekiro, Batman Arkham, Mortal Kombat 11, and so on). How to restore the previous firmware? The previous firmware worked absolutely in all games! In addition to the Series X gamepad, its layout always worked correctly only in half of the games, in the other half of the games, the pressed buttons made incorrect commands.

Previously, all my gamepads were displayed in win10 in the "devices" section individually. For example, the Elite Series 2 was labeled "Wireless Elite Series 2" and the Series X gamepad was labeled "Wireless Series X".

Now after updating the firmware, ALL my gamepads are displayed in the system as "Wireless Series X"! It is not right! This suggests that Microsoft, through the Xbox Accessories application, sent out to all users on all any gamepads the firmware designed for Xbox Series X gamepads.

You need to understand that the old Xbox One and Elite Series 2 gamepads always worked correctly in absolutely all games and were immediately correctly detected by games. And the new gamepads, Series X, work correctly for all people only in half of the games. In other games, the pressed buttons have a mixed up layout. This is a feature of Series X gamepads and their firmware. And now I have the Series X firmware installed in my Xbox One and Elite Series 2 gamepads with all the corresponding shortcomings of this model (in the "devices" section, all my gamepads look like "wireless Series X"). And now all my gamepads work, respectively (that is, only in half of my games).

In the support chat, the guy told me that I need to wait a week and then the option to return to the previous firmware will appear in the Xbox Accessories application. A week has passed and the option has not appeared. There is no button to return to the previous firmware at all. Microsoft ruined my working gamepad. I wrote about this situation in the GitHub application. Microsoft doesn't want to do anything, they only damage someone else's purchased tangible property for $150. They don't try to fix the situation and modify the Xbox Accessories app to fix the firmware for many users. They probably think that suing and paying compensation is easier than updating the application in the Microsoft Store and giving users the opportunity to roll back the firmware of their gamepads.

Regardless of the fact that I go to court and lawsuit Microsoft, it is now impossible for me to play Sekiro, Mortal Kombat 11 and Batman Arkham with my gamepads. How can I restore the firmware to the previous one? Help!

:)

Kathy A.

You're welcome, Jack HarveyHell.

We understand that what we recommended could be not possible at your case. I would like to note that you might want to visit any of the open Microsoft Store but for now most of the stores we have are closed and only these are available and open - Find a Microsoft Store Near Me - Microsoft Store. Thanks to you this has been brought up to the team and was investigated. Know that Microsoft is aware about this and together with you and the Community that will read out this thread, we hope that this will be available soon.

Please do not hesitate to ask the community anytime just in case you have any questions in the future - using this link.

Regards,

Kathy A.

Thanks for sharing the screenshots, Jack HarveyHell.

We have submitted them to the Internal Support Team. Your issue has been brought up to right people for investigation to make the revert of firmware updates for controllers on Windows available. For work around of the issue, we highly recommend you to ask your friend that has Xbox Console or visit one then make a revert of update on console.

We appreciate your efforts and being timely in response to us, we join you in the hope that this will be fixed soon.

Have a great day!

Regards,

Kathy A.

Thank you for sharing the fix, Jack HarveyHell.

We are glad to know that everything is working now. Please do not hesitate to ask the community anytime just in case you have any questions in the future.

We are always here when you need us. 😊

Have a great weekend and enjoy gaming. God bless you too!

Regards,

Kathy A.

Thanks for the update, Jack HarveyHell.

We appreciate the screenshots you have taken, just to confirm, may we know if this issue persist with the Xbox One or only with the Xbox Elite Series 2? Should you have a screenshots for the Xbox One please post it in here. Also, would you mind performing these suggested troubleshooting below?

Install PC updates including Optional Update. Guide - Update Windows and if you have issues with update, please check the troubleshooting steps available here - Troubleshoot problems updating Windows.
Please do the update of drivers, guide - update drivers in Windows.
- NVIDIA
- AMD
Note: Please make sure you know your credentials before proceeding to the next steps. If in doubt, try to manually sign in here: Microsoft Account | Home.
- Log out from Xbox app and Microsoft Store. Make sure there is no account remain logged into those apps.
- Reset/Repair Microsoft Store and Xbox apps. Guide - Repair apps and programs in Windows.
- Clear the store cache by typing “wsreset” in the Windows search bar. Run this as admin and wait for the screen to close and open the store automatically.
Restart and disable all antivirus, antimalware, VPN, proxy, firewall and PC Optimizer.
Sign into the Microsoft Store and please update all the Xbox apps by following this guide: Get updates for apps and games in Microsoft Store
Please try the steps provided previously for the downgrade of Controllers firmware for both Xbox One and Xbox Elite Series 2 and update us in here.

Since you have mentioned you sent a feedback to the Microsoft regarding your issue. Would you mind providing us the details about it? We will be raising this to the Internal Support Team. Please provide the Title of the Bug and the submitted date.

We look forward for your response.

Regards,

Kathy A.

Hello Jack HarveyHell,

We understand your sentiment with the Xbox firmware updates for the Xbox One and Elite Series 2 controllers. This is not the experience that Microsoft wishes you to have. Let us check on this together and sort this out in timely manner.

Based on your description, you are currently using these controllers and the latest update of firmware failed to allow you continue play with some of your games. Would you mind confirming if the steps below can help you restore firmware update on Xbox Accessories app? If not, please send us a screenshot of the issue so we can further help.

Launch Xbox Accessories app for Windows.
Please go to this link: Check your controller’s firmware [xboxaccessories:\\firmwareupdate?legacyDowngrade=true]
This will open the controller firmware reversion screen in the Xbox Accessories app, then follow the instructions to revert the firmware.

Resources: My Xbox controller has connection issues after the last update | Xbox Support

We look forward to your update. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

How can I restore the firmware to the previous one? Gamepads: Xbox One, Elite Series 2