how can i remove the email from my device and get a new password ?? and there is any phone...

i know my password, but i cannot even add points to my account from my pc. it seems to be still sending verification codes to my old phone which i do not have anymore. I need to verify my new phone and alternate email. how do i get my old phone removed?

I have not requested to remove or add any info since my account was stolen

It was hacked into and i was locked out as they removed my email and phone number from the account

I recieve an error regarding my current password is invalid and rerouted to send an email to the email that took the account

I do not have any notifications telling me how long i have left which is the reason why i am frustrated, i do NOT get a sign in message with that text, i only get it when trying to manually change the info myself after recovering the password.

Hello Frank A! I'm Annanda and I'd be happy to help you with your question.

In this case you need to contact Support, okay?

If you choose these steps you will be prompted to talk on Live Chat/Request a call:

Contact Us> Account & Profile > I forgot my user name or email > Describe your issue > See contact options > Skip > Then select the best contact options to you.

https://support.xbox.com/contact-us/

Thank you.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

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Best Regards, Annanda.

I am having the same problem. I also cannot remove duplicate devices from my device list within my account. I am getting very frustrated, I cannot get any help from M$ and their damned support options keep forcing me to a I can't change my password page which forces a non-contact request via phone or chat.

HELP. ME.

this just started to happen for me I had to go to add new and enter current email address and password and it made the account but I don't know how to get rid of the old one, but it keeps referring my account back to the old email address in which I removed
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