How can i remove account from xbox that isnt mine

Um D Juggernaut · Apr 6, 2015

somehow my account is being used on someone elses xbox. I was signed in on mine an hour ago and then got the pop up that i had been signed out. I log into my wifes account and see that My profile was in the Store, then Games and Apps, Friends, COD AW, then
offline.

Earlier this morning i got a text that my account had been tampered with, so I changed my account password. Later i found charges on my paypal account which are now in dispute. those credentials have also been changed.

How could they sign in if i had changed my password today? and how can i remove my account or stop hem from accessing it?

:)

bloosuga · Apr 6, 2015

Microsoft Account Hacked

How did they hack your account?

Offtopic, does anyone know how to remove the credit card number from a microsoft account, because I want to do that, because I have no plans to buy any digital games, and don't want someone hacking the account and knowing my credit card.Click to expand...
Click to expand...

Your best bet would be to contact support and have them remove it. Not sure if you can actually do it yourself. I know I can't remove mine because I have active subscriptions that use it.

ring of death 9 · Apr 6, 2015

Hello

how can i remove a tag from my xbox live and ad a different one because when ever i try sign in to my account on my new xbox says its a profile called which is not mine.

FearedNightmare · Apr 6, 2015

If you have changed your account password they can't sign in without having to enter the password first aswell.

I suggest visiting this page on Unauthorized Access
support.xbox.com/.../compromised-account-solution

FearedNightmare

If you have changed your account password they can't sign in without having to enter the password first aswell.

I suggest visiting this page on Unauthorized Access
support.xbox.com/.../compromised-account-solution

ring of death 9

how can i remove a tag from my xbox live and ad a different one because when ever i try sign in to my account on my new xbox says its a profile called which is not mine.

At the Nozzle

Hey AlyJensen,

I'm sure this is something that you can do via your Epic Games account. For that, you may want to contact

Epic Games Support for help with this!

Best of luck!

Nozzle

AlyJensen

thank you for the link. I am in contact with them now.

XBF Leo G

Hello AlyJensen,

Thank you for bringing this issue to our attention. This issue will be resolved by the

Epic Games support team. We recommend checking their website for solutions. Be sure to let us know the results!

How can i remove account from xbox that isnt mine