How can i regain access to my Microsoft account?

Discus and support How can i regain access to my Microsoft account? in XBoX Accessibility to solve the problem; Hello, I have submitted numerous forms to get back into my account. I am using my home laptop and mobile phone at my home, yet I continue to get... Discussion in 'XBoX Accessibility' started by Christopher Mathiason, Jan 23, 2025.

  1. How can i regain access to my Microsoft account?


    Hello,

    I have submitted numerous forms to get back into my account. I am using my home laptop and mobile phone at my home, yet I continue to get emails saying that the information I provided is not sufficient. The backup email address listed is one that I do not have access to anymore, so I have been using an AOL account. I do cannot use the outlook email anymore. I have filled out as many fields as possible, including add more features. I have a lot of games that I have purchased in connection with my account that I would very much like access to. Any help would be greatly appreciated!

    Thanks!

    :)
     
    Christopher Mathiason, Jan 23, 2025
    #1
  2. Sodangidni Win User

    How can i regain access to my Microsoft account?

    Hello, Christopher M. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

    I'm sorry to hear you're having trouble recovering a Microsoft account.

    IMPORTANT: Please don't share personal information, including emails, gamertags, phone numbers, etc.

    As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

    That being said, I take this opportunity to let you know that the recovery form is the last resource if we talk about retrieving an account. This means that if the recovery form is not accepted, it's not possible to recover the account.

    Just a heads-up, you can fill out the recovery from two times per day until it gets affected. However, if you decide to not keep trying, you may want to consider creating a new account.
    Not only that, but you may want to check out this article about contacting Microsoft support regarding accounts:

    https://support.microsoft.com/accou...-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f

    I know this is not the answer you were expecting, but your kindness and understanding are appreciated.

    Regards,

    Arturo.
  3. Lumie Helps Win User

    How do I regain access to my Microsoft account?

    Hi there Shinigami95. I am Lumie and I would love to assist you today.

    I am so sorry you are having issues getting into your account.

    If you do not have the recovery options, unfortunately, your only option is to complete the Account Recovery Form as there is currently no way to identify the true account owners without it. [https://account.live.com/acsr]

    Make sure you complete it in an area you would normally access your account. It is important to be consistent with this form, you can fill out the form twice a day every day until you regain access to your account. Repeating this will increase your chances of recovery.

    Here are more tips for following through with the form: [https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42]

    I am very sorry that there is no other way, proof of ownership such as ID or purchase history cannot gain access either. No Microsoft employee has the power to change your account access rights. This is truly the only way.

    I understand that you have tried before and been denied, but that doesn't mean you will always be denied. Please keep trying, the system works on probability, consistency is key! You only need to pass once. =)

    You can go to this link: [support.microsoft.com/home/contact] and input 'Account Access' and then go to 'Contact Support'.

    Once you're there, you can go to 'Microsoft 365 and Office' > 'Manage Account Security' and you will be able to talk to a support agent. However I will warn you, as said above, Microsoft support will not be able to help you.

    I hope this helps. Let me know if I can be of any additional assistance. -Lumie
  4. IRB Win User

    lost access to all my games

  5. Rodrigo Oliver Win User

    How can I regain access to an old account?

    Hi UnitedWeREACH, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I truly am sorry to hear that.

    You might not be able to recover your account because it's deleted, even if you had the information needed.

    If you haven't signed in to your account for a long time, it might expire due to inactivity, after a 2 year period.

    Source: https://support.microsoft.com/accou...s-closed-5ce9281c-99eb-423b-9b5c-2b69a7701dc2

    I hope this helps!
  6. Daniel Gill_354 Win User

    How to I regain my microsoft account

    Hi Malaika O! I hope you are well, delighted to be able to offer you my help!

    I'm sorry to hear that someone changed your account information and you no longer have access. In such cases, the only thing you can do is submit a recovery form. If you can still perform actions with your email, you can fill out the recovery form and the responsible team will help you recover your account.

    Form: https://account.live.com/acsr

    If you find this information useful, please let me know; Otherwise, I'll be happy to help!

    Sincerely,
    Daniel.
Thema:

How can i regain access to my Microsoft account?

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