How can I recover my Xbox account by proving my identity and that it is mine

Discus and support How can I recover my Xbox account by proving my identity and that it is mine in XBoX Accessibility to solve the problem; Hello, for a long time my account was hacked quite some time ago, the person who hacked it changed the security information such as passwords and... Discussion in 'XBoX Accessibility' started by Juan P Alcala, Apr 28, 2023.

  1. How can I recover my Xbox account by proving my identity and that it is mine


    Hello, for a long time my account was hacked quite some time ago, the person who hacked it changed the security information such as passwords and authenticator, I have already answered the recovery form but it has not worked

    Because some questions such as the debit card that was used I no longer have it since 2019 because at that time I was a minor and the card was from my older brother and he no longer has that card for years and most purchases were made with gift cards

    Now that I am of legal age I wish I could have a way to recover my account by proving with legal documents that I am the owner of the account, either showing IDs, documents, even more account information like all the gametags that account has had over the years.

    The truth is I'm desperate because that account has a lot of value for me and the form has not worked, and I miss my Fortnite and Overwatch skins

    :)
     
    Juan P Alcala, Apr 28, 2023
    #1
  2. kyle_m4496 Win User

    Can I recover an old account by proving my identity

    I'm afraid this form is the only method for account recovery. My best advice is to try to retrieve the email you used. You can try the recovery form as many times as you wish.

    Regards,
    Kyle
  3. kyle_m4496 Win User

    Can I recover an old account by proving my identity

    Hi! My name is Kyle and I'm an independent advisor.

    To protect customer privacy, Microsoft customer support cannot assist with recovering accounts. You can attempt to recover your account using the online recovery form: https://account.live.com/acsr

    Please reach back if you have further questions.

    Thanks,
    Kyle
  4. KindGryphon Win User

    Can I recover an old account by proving my identity

    Thank you for your reply, Kyle! Unfortunately, the link you've given me requires knowing what the email was for the account, so I don't think I'll be able to recover it this way. Do you know of any other methods I could try?
    Somehow or another you are gonna have to figure out what email you used.

    If you ever had a skype profile or phone number attached to your account then you can use your skype username or phone number instead but if all you had was the email then you cant recover the account without knowing what the email was.
  5. ProfessorLeek Win User

    Can I recover an old account by proving my identity

    Thank you for your reply, Kyle! Unfortunately, the link you've given me requires knowing what the email was for the account, so I don't think I'll be able to recover it this way. Do you know of any other methods I could try?
  6. Andrei Andrei2 Win User

    My account was hacked

    My microsoft account was hacked and they changed my email, password and phone number. I still can see my authenticator generating codes. I tryed to recover it but i cant. They say that i cant prove that the account was mine. I dont know how to prove that the account is mine. I have all my documents saved in word and powerpoint on that account and i dont want to lose them + a lost of things in some games.
    I can prove that I use this account since 2018 and that it was and it still is connected to my epic games account
Thema:

How can I recover my Xbox account by proving my identity and that it is mine

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