How can i recover my old microsoft account

Hello Gilles, sorry to hear you're having trouble.

For something like this you'd have to talk to support via https://support.xbox.com and click on contact us.

Hello ! So basically I have the same problem and I’m trying to recover my old account and the number in my old account is wrong so basically I pressed the button (I don’t have any of these) and I tried to answer all the questions, but my device is blocked and I cannot login into my old account, but the problem that my email with this old account is working but say there is no option that I can recover my password from the mail that I’m using it on my old account so yeah basically I want to recover my old account but I cannot because the number there I s wrong and I really need to recover my account and again my email which is the old account. Like I’m trying to recover my old Microsoft account on my email, but there is no recover button or like a reset the password from the mail

Hello Raul,

Thank you for bringing this to our attention. I understand how frustrating recovering an old account can be.

Please take the time to review this article for
recovering the Microsoft account email address

If you need to recover only the password,
check out this article

Hope this helps!

I have the same problem too. Ive gone through xbox support line and have no other means to recover my old account. I had hundreds of dollars in games and i believe my old account was hacked since i dont have access to my old games. All i have is my old
profile info. No access to the emails associated with my old account or the phone number.

Hey there
JuniorMedina84,



I’m sorry to hear about any issues you may be having. If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically
to you!