How can I recover my hacked account?

Hi. My name is Mel and I am an independent advisor. You can go to the following link to recover a hacked Microsoft account https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Hi Tracy P, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to hear that someone has stolen/hacked your child's account but don't worry, we will help you find a solution, I just want to remind you that this is a Microsoft community help forum where we have members and players like you, therefore We do not belong to Microsoft.

Having said that, the only solution to recover the account other than contacting support is through a form that you must fill out with the information that you remember is added to your child's account, I think you mention that you have already filled out the form but I would like you to repeat the process in case you haven't done it correctly.

Form: https://account.live.com/acsr

If you cannot complete the form, the only recommendation would be to contact support so that you can get better help and recover your account, you can do so through this link:

Support: https://support.xbox.com/contact-us/

If for some reason you cannot contact them through the previous link, I will leave you another one where you can get the support numbers, you just have to select the Country/Region where you are currently located.

https://support.microsoft.com/topic...-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Let me know if this information was useful to you.

Best regards,
Daniel.

Hello Feeruko D, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Remember that this is a possible solution, if it doesn't work for you we can try another one.

Note: This is a public forum therefore, I suggest you not share your personal information.

I am very sorry that your account has been hacked. For cases of STOLEN ACCOUNTS, the only solution is through the account recovery form which is the following: https://account.live.com/acsr

You must keep in mind that this is the only alternative or solution to recover an account, support cannot help with this type of case because they are not authorized, leaving the form as an option, if you cannot fill out the form for X or Y Reason then unfortunately the account cannot be recovered.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Best regards,
Oskayra.

Hi Syahrun. My name is Kyle and I'm an independent advisor.

Unfortunately, as explained Microsoft Support explained, the account won't be able to recovered at this point as the security information was changed and the account was suspended. I apologise for any inconvenience caused by this.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

Hi. My name is Brilliant and I am happy to assist you today.

Unfortunately it sounds like your account has been hacked. You can try recover your account by following steps in this link: https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245">https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

You can also contact Microsoft Support for more assistance: https://support.microsoft.com