How Can I Recover a Microsoft Account If the Email Was Changed by a Hacker?

Discus and support How Can I Recover a Microsoft Account If the Email Was Changed by a Hacker? in XBoX Accessibility to solve the problem; Hello, I have a question regarding account recovery. What should I do if my Microsoft account was hacked and the email address associated with it was... Discussion in 'XBoX Accessibility' started by Ahmet Gkmen, May 22, 2025 at 2:23 AM.

  1. Ahmet Gkmen
    Ahmet Gkmen Guest

    How Can I Recover a Microsoft Account If the Email Was Changed by a Hacker?


    Hello,

    I have a question regarding account recovery. What should I do if my Microsoft account was hacked and the email address associated with it was changed by the attacker? I no longer have access to the account, but I know the new email address that was added by the hacker.

    Is there any way to report this and recover the account, even if I cannot sign in or verify using the current email?

    Any guidance or official steps would be appreciated.

    Thank you!

    :)
     
  2. WattyNuela Win User

    My Xbox live account has been hacked, I think the hacker somehow changed the owner of the xbox account, what can I do?

    Hello Riffo, if the recovery form didn't work probably the hacker changed the email address associated with the Microsoft account you're trying to recover.

    I know the next could be frustrating, but I must inform you that's not possible to recover the account if the hacker managed to delete your email address
  3. Cappy . Win User

    Account recovery is too confusing

    I am trying to recover my microsoft account that is linked to my minecraft of which have been migrated from mojang. How could i know the email if the hacker has changed it?
  4. Lucas Lauer Win User

    WHY DOES MY ACCOUNT NOT EXIST?

    The hacker could only have changed your account email address and deleted the old one. If it wasn't that, you could not be able to create another Microsoft account with the same email.

    And if you change a Microsoft account email address, you will not delete the Xbox gamertag associated with it.

    Probably the hacker is using your account to play Minecraft. You can contact Microsoft Official support but they will tell you the same thing: the only option to recover a hacked account is by using the recovery form:

    https://account.live.com/acsr

    If the recovery form says your account does not exist (because the hacker changed its email address) you cannot recover it. I'm sorry about that.
  5. Mariano_Puentes Win User

    How Can I Recover a Microsoft Account If the Email Was Changed by a Hacker?

    Hi, I am Mariano, an independent advisor from the Microsoft-Xbox community. I am sorry you are going through this issue, let us try to fix it :)

    Have you tried completing the account recovery form? If not, here's the link:

    https://account.live.com/acsr

    I recommend being very detailed about what happened and providing all the information you have available.

    Completing the form does not guarantee that you can get it back, but it is better to try.
  6. Lucas Lauer Win User

    My microsoft account got hacked by a russian hacker

    This means the hacker changed the email address associated with your Microsoft account and the account cannot be recovered. I'm really sorry about this.
Thema:

How Can I Recover a Microsoft Account If the Email Was Changed by a Hacker?

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