How can I recover a hacked Microsoft account with Minecraft account bought on it?

Hello, I am in the same situation like him and I would want some help, please.

<Your account email address must have been replaced. You cannot use your own email address to recover your account. You must know the current email address of your account which must be the hacker’s email address to start the account recovery process. Without it, we cannot start the recovery process because it's the primary key of our account.>

I got the hacker's email address and I tried the links added, but without success, getting the response that I have too little information.

The information that I can provide about my hacked account are: former username (email), former phone number and other personal data. I even got some photos that could prove the account is mine.

The hacker also deleted my account information.

Do you think I have any chance to recover my hacked account ?

Hi Daniel! Sorry to hear about what happened. This is clearly not the situation I want you to be in. Just to set your expectation, due to our account safety and security, only us the account owners have the ability to recover our accounts and verify their ownership. Even a Microsoft Support cannot recover our accounts on our behalf because they're protected by the security information we have setup on our accounts which we only have access to.

Your account email address must have been replaced. You cannot use your own email address to recover your account. You must know the current email address of your account which must be the hacker’s email address to start the account recovery process. Without it, we cannot start the recovery process because it's the primary key of our account.

I suggest to check your email history (inbox, spam/junk folder) to find traces of the new email address that's currently linked to your original account. If the account was added to an Xbox console, it would be best to check it from there too.

In case you will know the current email, you may try to reset the account password through https://account.live.com/pw
***Make sure to sign out any account signed in to https://account.microsoft.com website before starting an account recovery.

If it doesn’t work, try to fill out the account recovery form on https://account.live.com/acsr

You may also use the Microsoft’s interactive tool here https://support.microsoft.com/account-billing/h...

Hi there! My name is Darhlene and I’m here to assist you.

Once the Microsoft account is deleted, it will not be possible to recover your Minecraft account.

However, if you can still see your Minecraft account being used by the hacker, it means your Microsoft account is still not yet deleted.

You can try to recover your account by following the interactive tool at this link:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Kind Regards,
Darhlene

Hello LiOrTQ,

Thank you for posting in Microsoft Community.

We understand that you are trying to recover your Minecraft account because your Microsoft account was hacked. We know how important it is for you to access the account especially as it is linked to your Minecraft. I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can to help you with the process.

We know how important it is for you to get back to your world. Should you use Microsoft account for your Minecraft, that would be consider as Microsoft account still, we cannot access your data and do transfer of ownership of game or separate Minecraft from your hacked Microsoft account. However, we can assist you with your Microsoft account recovery by using login help tool.

Based on your description, you contacted support for account recovery. We would like to let you know that no one has an access nor know the access of your account as much as you do. Only account owner can recover the account as this contains their own personal data and preference. To ensure that you can recover your hacked account. We can only suggest that you click the link below and read the information on the website. Your hacked or compromised Microsoft account can only be recovered in this manner.

Link: How to recover a hacked or compromised Microsoft account - Microsoft Support

Account recovery is in your hands, we hope you will be able to access it back.

Sincerely,



Microsoft Community Moderator

Hello Nickname_917,



Welcome to Xbox Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We are sorry to hear that your Minecraft account was stolen, and your Microsoft account was deleted. You can try to recover your Microsoft account by following the steps in this article.

• How to recover a hacked or compromised Microsoft account - Microsoft Support
  

If you have proof that you were the one who bought your Minecraft account, you can fill out an account recovery form with the information you have at Contact Us | Minecraft Help

You should contact Mojang support, not Microsoft support, for Minecraft account issues. Submit a request – Minecraft Feedback.

If you have other clarifications, you can get back to us by replying to this post.

We will be glad to follow up and help you.



Sincerely,



Moderator

Microsoft Community