How can I order controller from Xbox Design Lab if my address is an AE (Armed Forces in...

Hi K1LL3RMACH1N3R,

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Hi HiddenTiger21,

Thanks for reaching out to us in the forums with this question. When it comes to the shipping of a Design Lab controller, it may take a bit longer than a standard controller shipment. This is due to the customized nature of each controller to the specifications
made by the individual who ordered it. Once the order has been made and it is ready to ship, you'll receive an email containing tracking information. Here are a couple of great support articles that can help you out:

Xbox Design Lab and Xbox Design Lab controller help

Xbox Design Lab controller FAQ

I hope that this helps out!

Here are a couple of links that should help:

1.
Design Labs FAQ

2.
Xbox Design Lab and Xbox Design Lab controller help

If you continue to have issues with the DL controller I would suggest setting up a repair order if it's still under warranty.

you can use the armed forces billing address you gotta use the armed forces address though if you want more info on how to use military address contact xbox support in your region

Thanks for the tip. The address I'm using with my account is a military PO box, set to AE (Armed Forces - Europe), but is still considered a US address. Does Microsoft have any way of recognizing that as valid with me using a German connection?