How can i log into my Microsoft account?

Discus and support How can i log into my Microsoft account? in XBoX Accessibility to solve the problem; I am having trouble logging into my account for the Xbox app/Microsoft Store App on my new computer. For reference, I no longer have access to the... Discussion in 'XBoX Accessibility' started by chris hardy2, May 30, 2025 at 1:33 AM.

  1. chris hardy2
    chris hardy2 Guest

    How can i log into my Microsoft account?


    I am having trouble logging into my account for the Xbox app/Microsoft Store App on my new computer.

    For reference, I no longer have access to the email I use to log in to this particular account. However, this is typically not an issue, as it will automatically ask me to enter a recovery email to send a code to. So I can still log in to the correct account on the Microsoft website. But I cant change the email address or verify anything to add an alias or phone number.

    My main issue is the following,

    For some reason, when I try to log in to the account on my Xbox app or Microsoft Store app on my computer, it does not give me the option to use a recovery email. It keeps trying to send a login code to the email I no longer have access to. Apparently, Microsoft no longer allows human communication with account issues. Their online help keeps kicking me back to the same help articles that do not address the issue.

    I have no idea what to or how to fix it...

    Feeling very stuck and highly frustrated.

    :)
     
    chris hardy2, May 30, 2025 at 1:33 AM
    #1
  2. Mario.H.P. Win User

    How can i log into my Microsoft account?

    Hello, Chris! My name is Mario and I welcome you to the Microsoft Xbox Community!

    I can understand your concern and please don't worry I am here to help you.

    I would recommend you to fill out the account recovery form for that email to which you no longer have access to avoid having to enter an alternative email address. When you recover your account you will be able to log in normally no matter what device you use.

    In the following link you can follow the step by step process to recover your account: https://account.live.com/acsr

    From there you can use a new email address to recover your account and have the Microsoft team contact you.

    I recommend that you answer all the questions and do not leave any unanswered. It is important to follow the step by step process to recover your account. It can take up to 24 hours for the Microsoft team to review your account recovery request and contact you directly.

    Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge.
  3. Lumie Helps Win User

    How can I log back into my Microsoft Account?

    Hi there Alex C.

    I am Lumie and I would love to assist you today.

    I am so sorry you are having issues with what looks like a compromised account. Please keep in mind, this is a user forum, we are not Microsoft.

    The transaction ID cannot be used in recovery, you must use the tools provided by Microsoft.

    The first idea to find your email is to directly log into your account with your phone number.

    You can find your username using this recovery tool: [https://account.live.com/username/recover] by inputting related data.

    If this does not work, you can try to look for email receipts on alternative accounts or find accounts you made be logged into on different services.

    Once you have found the new alias, you can recover the account using the Account Recovery Form: https://account.live.com/acsr]

    Make sure to complete it in an area you would usually access your account from. It is important to be consistent with this form, you can complete the form twice a day everyday until your regain access to your account. Repeating this will increase your odds of recovery.

    Here are more tips to follow with the form: [https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42]

    I hope this helps!

    Let me know if I can be of any further assistance. -Lumie
  4. EdibleApollo82 Win User

    Logging Out

    How do I log out of my xbox live account in Microsoft Solitaire Collection without logging out of windows? I want to log out of my account in Solitaire so someone else can play offline. Is this possible because it seems as if once you log in you can never
    log out. How do I log out in Solitaire?
  5. Bronson Edgar Win User

    Why won’t minecraft let me sign into Microsoft

    HI,

    I previously had Minecraft on a xbox 1 and was logged into my Microsoft account on xbox. However, I have now switched to ps4 and it will not let me sign in because my account is logged onto my xbox, how can I fix this?
  6. Georges C. Win User

    how do I log on to my MIcrosoft account

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Aussieflyer38, usually in the initial Windows settings it asks for a local or network account to put on your computer, that account is your Microsoft account that you already have and will put on the PC and also in the Microsoft Store App, and will have to log in with it in the Xbox App companion and Xbox App.

    If you haven't added any account to your PC yet, follow the procedure below to add your account to your Windows 10.

    Add or remove accounts on your PC

    https://support.microsoft.com/en-us/windows/add...
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How can i log into my Microsoft account?

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