how can i get to speak to a human

Hello, it is a pleasure to help you.
You can contact support at this link: https://beta.support.xbox.com/contact-us

Just click "Contact Us" and follow the procedures.
Microsoft currently has a lot of queries due to covid-19, so there are very long wait times. Please be patient.



If I was helpful, please click "Mark as answer"

Have an nice day!

not all the categories give you the option to request a call or chat online.

if you want either of those options select Family and Online Safety as the category

select I Want to Protect My Account as the topic

skip the notification

scroll to the bottom of the options and select either Request a Call (not always available due to current high demand or time of day) or Chat Online.

you need to sign in for this.

if your problem involves not being able to sign in to your account you can create a new account just to contact Support then explain the issue when you get through.

You would need to request a call back or chat with support at http://support.xbox.com/contact-us

Hello, go through microsoft support and make sure you have the controller registered. Once that step is done you can go through repair which will fix controller through warranty.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Rebecca

Please tell me:
Are you able to see two charges in your Microsoft account order history here?
https://account.microsoft.com/billing/orders

Or only one charge?
And if maybe you have more than one email address please check on each one

PS: feel free to share screenshots but please conceal personal information including the item order number and your email address