how can i get the refund back

Hi Ig M, my name is Daniel and I would be happy to help.

To request a refund you must meet several requirements which are not having played a significant amount of time, that is, not having played the game for a long time and request a refund before 14 days have passed since the purchase. You can do it through the link that I will leave you below and if the refund is rejected, respond to the email you received informing you of the rejection of the refund. In your response, explain in detail the reasons why you should reconsider your decision and why you think you should accept it. This is the only way to appeal the denial and get back in touch with the team that originally handled your refund request.

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

If you have not received an email informing you of your refund rejection after 24 hours, even after checking your spam/junk folder, I recommend you request a refund again using this alternative link:

https://support.xbox.com/forms/request-a-refund

If your refund is denied again this time, you should receive an email informing you of the rejection as this is the only way they communicate this information when a refund is requested through that link. When you receive the email, reply to it as I mentioned before.

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Credits: https://answers.microsoft.com/thread/8bcbfa91-e8d0-4cd1-ae55-570668533c23

If you found this information useful, let me know and if you need more help I will be attentive to continue helping you.

Best regards,
Daniel.

You can request a refund ticket at www.support.xbox.com & I would strongly suggest looking into removing the card from the account at the earliest opportunity!

You can fill out a refund request form, or you would need to contact
support and speak to billing.

Well good luck cause Diablo 2 players have been demanding a refund after the discriminatory logins issue with pc users having priority due to a patch this past weekend and bliZZARD said No and that doesnt include the off and on server outages for d2

Your creditcard is likely to say the same trust me j went thru the proccess

Well they obviously were aware as there is confirmation of this going back to late September prior to my buying of both titles. I know that you work for Microsoft and have an interest in taking their side, so I don't expect you to be on my side when Microsoft sells a defective product that they knew was defective when they sold it to me. I could care less what their refund policy is. My credit card has a policy that says, if you are defrauded by a company you can request a charge back at any time. In this instance, since they knew they sold me a defective product and they knew it was defective at the time they sold it and they did not disclose this to me at the time it was sold to me, then if that doesn't fit the definition of fraud then I don't know what fraud is. Is it my fault for trusting that Microsoft would sell a working product to me after taking my money? No, that is part of the inherent nature of Microsoft creating a gaming system that they allow the development of games for. It is not the consumers responsibility to make sure the game is working before buying it because we obviously cannot do that. That part of the relationship is between the company developing the games and Microsoft. In this instance it is several different developers who have games with the same issue, so it actually makes me think it is a hardware issue on Microsoft's side. I just want a refund for the games that don't work, I am not sure why that is such a difficult concept to grasp, we buy products, we want them to work. I empathize with the position you are put in whereas you must defend the position that Microsoft is in the right for selling a defective product. I already asked for a refund from EA and 2k. They both said since you bought it from the Microsoft Store, then it is up to Microsoft to refund the money which was already pretty obvious to me. I know in my position you would be asking for refund, and if I was paid to do what you do, I would take the position you are taking. So, we can go round and round all day. I will eventually just report this as fraud to my credit card company and block all future charges and that will be that.