How can i get rid of the infinite loading screen when i put in my password on my Xbox?

I have forgot my password to my xbox.. I need to get rid of it. How can I get the password off there so I can play.

it is the code for the games season pass, on the sheet, it says on the Xbox console go to the Xbox store and choose use code, and this is where the problem lies, when I choose to use code I get an infinite loading screen so I can not put the code in

Hello,



Thanks for posting to the Microsoft Community. First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up. We look forward to your reply.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Okay i removed the HDD and then a screen pops up saying an update is required but i need to insert my hard drive so i do that and then i get the infinite loading screen when i insert my hard drive.