How can I get my Xbox account back if I accidentally reset my console?

Hi Caleb, my name is Joel, I'm here to help you with any problems or questions you may have.

Caleb, Customer Service, and Microsoft Agents are unable to provide this type of information due to Privacy Policies. You must attempt to recover your account using the only method available to Microsoft.

Go to https://account.microsoft.com/. Once there, they must click on the circle in the upper right corner of the screen. Then click login.

If as a user you do not have any of the recovery options connected to your account, you should click on the selection that says "I do not have any of these". When you click on that link, they will be sent to a Microsoft form. You must complete it, including all pertinent information, and Microsoft will contact you and try to help them recover to regain access to your account.

If the user has forgotten their login information, they should go to login. Choose your login options. This will ask you to enter an alternate email address associated with the account or a phone number.

If the user does not have another linked account to help provide account access, it is recommended to create another account. Once they create the account, they must use the new account to log in and select "forgotten password". By choosing the option "I forgot my password", you will be sent the link to the form mentioned above. completed the form Microsoft will contact you.

Regards

when you login to your console, you can download all your games and apps. You will find it under my games and then ready to install.

Just sign in with the account email you had before you reset your console.

Then everything will be under "Ready to install" in your Games and Apps.

You can also sign in on
https://commerce.microsoft.com and check if you see your purchased stuff there. If you don't, you have used the wrong Microsoft Account email.

If you see your purchases there, use that email to sign in on your resetted Xbox, and you can then download your games again, and your savegames will synchronize from the cloud as soon as you launch an installed game.

Hello again Sway

I clarify that the only alternative is the one you have at this moment, which is to send the account recovery form, it is the only way, let me give you some recommendations first:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Xbox support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the link below.

Support: https://support.xbox.com/contact-us/

If none of this works for you, it is best to contact Microsoft technical support, they are the only ones who could help you. You can report the problem through the following link:

https://support.microsoft.com/home/contact?SourceApp=smcivr1

Navigate to the search bar and enter your issue. Press Enter or click "Get Help." Sign in to access support options. Choose the appropriate product, select the appropriate category and confirm your selection. The system will provide you with support options to help you further.

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

I hope you can understand it and this information has clarified at least some doubts. I hope the problem is solved, I wish you good luck.

Best regards Oskayra

Hi there Curiousprimate.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues logging in.

If you are blocked by two-step verification then you would have to go through the 'I do not have this option' prompts that appear when you attempt to sign until you can change your security information and wait 30 days. There is no other way to recover the account. I am sorry.

I hope this help.

Let me know if I can be of any further assistance. -Lumie