How can I get my captured screenshots to show up on the Xbox app?

Hello!

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Thank you for understanding.

Hello MachaFish,

Thank you for posting in the Microsoft Community.

I can see that you are having trouble with your screenshots. There are a few possible reasons why your captures might not show up on the app, such as network issues, storage limitations, or app settings. Here are some steps you can try to fix the problem:



- Make sure your console and your app are connected to the same network and have a stable internet connection.

- Check your capture settings on your console and make sure you have enough storage space for your screenshots. You can also delete some old captures that you don't need anymore to free up some space.

- Refresh the app by closing and reopening it, or by logging out and logging back in. Sometimes the app might not sync with the console automatically, so refreshing it can help.

- If none of the above steps work, you can try to uninstall and reinstall the app, or contact the app developer for further assistance.

Please see: Manage your game clips and screenshots | Xbox Support



I hope this helps you resolve your issue and enjoy your screenshots. If you have any other questions or concerns, please feel free to reach out to us again. Have a great day!

This did not resolve the issue, after enabling it I made sure to take a screenshot and clip on warzone and it did not show up on mobile, it did show up on my Xbox though, I refreshed my captures and the entire app too.

I was able to get older screenshots to load on my Xbox by sorting the results by screenshots and games, but the older screenshots still will not show up on the Windows Xbox console companion or Xbox app.

Hello Veshkau84,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are having problem with your saved screenshot in your Xbox Console. Let us check and see on what we can do to help resolve your concern in a timely manner.

As per your description, you have enabled the automatic upload in your settings and the result of your uploads does not show or uploading the screenshot failed.

Here are the things to note when uploading screenshots in your Xbox console:

• You can upload up to 10 GB of captures to the Xbox network. Once you reach that limit, you’ll need to delete existing captures to upload new ones.
  
• Any game clip or screenshot that’s uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion.
  
• Captures that don't get uploaded to the Xbox network will remain on the console they were recorded on.
  
• If you see a Warning icon next to a capture, that means that the game clip or screenshot is scheduled for automatic deletion. The expiration date is listed on the individual capture.
  
• You can also view captures that are scheduled for automatic deletion by opening the Captures app, and then selecting the Expiring soon filter.
  

On the other hand, you can try backing up your game clips. See: Back up your game clips | Xbox Support

For your reference, see: Manage your game clips and screenshots | Xbox Support





We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,