How can I get into my old account?

Hello, my name is Tadeu, I am an Independent Consultant and a member of the Microsoft Xbox community, just like you.

I apologize for the issue you are experiencing.

I am here to help.

I hope everything is going well and thank you for contacting me.

I am sorry you are experiencing this issue with your account.

Use the sign-in help tool below to help you find the right solutions to recover your account.

The tool will ask for your email address or phone number and will either show you appropriate self-help or offer you the chance to speak to an agent.

https://support.microsoft.com/en-gb/account-bil...

Please note that this is a public forum only. I will respond as soon as possible, and apologize in advance for any delay in response. I am just a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Kind regards Tadeu

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Charlie, Are you referring to your Gamertag or an old account that you no longer have access to?

Hi Shadow! I am sorry to hear about that.

Since you were signed in to a different account using your email address and its password, that only means that your original account has a different email address linked to it.

Please be advised that in recovering your account, it's really required that you know the email address attached to the account in order to begin the recovery. Just a heads up, Xbox Support can’t provide this info, even if you know your gamertag.

I would suggest that you instead follow the guide or tips found on the link below to find your correct email address.
https://support.xbox.com/help/account-profile/m....

Thank you!

The only way to recover your Microsoft account is through the account recovery form here => Recover your account (live.com).

Hello Manuelllllleee! I'm Kris and I'd be happy to help you with your question.

The best way of getting trying to get the account back if it didn't have 2fa turned on is to use the recovery form which you can find here https://account.live.com/acsr

It will ask for a lot of information so try to answer as much of it as possible.