How can I get in contact with customer support

Hi there,

What Xbox model do you own? Have you checked to see if your cable isn’t broken? Does your cable fit normally in the console and are there any obvious signs of damage to the console? Before it stopped working, did you notice any weird noises that could come
from the fan?

I would suggest clicking this link to see some solutions, or contact the Support Team using the number on this page: https://support.xbox.com/en-US/help/hardware-network/console/console-wont-power-on

I hope this helps!

Please don't make duplicate threads as it's against forum rules.

You already have a thread HERE

Hi Cal! My name is Stephanie and I'm more than happy to help you out!

Please follow these steps according to Independent Advisor RobinsonSilvestre: https://answers.microsoft.com/thread/047491a4-82bc-431f-9237-0e644fa8ec31

"1-Access the Microsoft contact us at this link.
https://support.microsoft.com/en-us/contactus

2-Click on Windows and then click on "Get Home support"

3-Write a brief description of your request or issue in the box then click the "Get Help" button.

4-Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.

5-Select your Product or Service. Choose a Category then click Confirm

6-Lastly, choose a support option"

Kind regards,
Stephanie

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

We need to validate first if the transaction is successful. Kindly sign in to https://account.microsoft.com/billing/orders and check if the order is stated as "completed".

Once you were able to see the order and the status is completed simply remove and re-add your account.

REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​

By the way, in requesting a call there is a waiting time. You may need to wait for a couple of hours more to receive a call from them.

Just to add, submitting a case review is the only way to contact the enforcement team. Phone support does not handle enforcement issues.