How can I get a refund on a game I purchased for pc by mistake? (Refund page stuck loading..)

Discus and support How can I get a refund on a game I purchased for pc by mistake? (Refund page stuck loading..) in XBoX Sales and Promo to solve the problem; Greetings! I tried to buy "Halo: The Master Chief Collection" for my xbox one through browser, and even though I chose "xbox" as the console I wanted... Discussion in 'XBoX Sales and Promo' started by KadhemBen cha3bene, Apr 13, 2021.

  1. KadhemBen cha3bene
    KadhemBen cha3bene Guest

    How can I get a refund on a game I purchased for pc by mistake? (Refund page stuck loading..)


    Greetings!
    I tried to buy "Halo: The Master Chief Collection" for my xbox one through browser, and even though I chose "xbox" as the console I wanted the digital copy on, the purchase that was registered was for PC

    Is there ANY way I could get a refund so I can buy the game on Xbox One instead, or transfer my game from PC to Xbox? (I did not download the game yet, so it's 0 minutes of playtime, and it's been exactly one hour since the purchase..)

    I tried the refund page:
    https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders
    But it's been stuck for the last 30 minutes in the loading screen with the xbox logo...

    :)
     
    KadhemBen cha3bene, Apr 13, 2021
    #1
  2. ngocphi Win User

    How can I get a refund on a game I purchased for pc by mistake? (Refund page stuck loading..)

    If you ar using chrome switch to edge or Firefox as chrome.has known issues with most websites
  3. KadhemBen cha3bene Win User

    How can I get a refund on a game I purchased for pc by mistake? (Refund page stuck loading..)

    Greetings!
    I managed to find the issue: My IP address, I am not in the US mainlad, so I asked my brother to login for me, and it worked just fine.
  4. SammyVS Win User

    How can I get a refund on a game I purchased for pc by mistake?

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    It is not possible to exchange but you can ask for a refund. On this link, you have all the information on how to request a refund.
    https://support.xbox.com/en-US/help/subscriptio...
  5. Jay (Vijayasimha BR) Win User

    I'm not seeing anything of my games

    Also, are you sure the game is not the PC version?

    Plenty of times if the game is on your account, but not on your Xbox, perhaps, the game is simply available on Xbox or you have purchased the PC version by mistake.

    if you purchased the PC version by mistake, then, you can quickly get a refund and purchase the Xbox version.
  6. TimothyO'Connor2 Win User

    Flight Simulator 2020 searching for updates forever

    This didnt work - every time I use task mananger to kill it, the next time I run the game, it gets stuck on the 'blue loading bar'. The only thing that allows me to get back to 'Checking for updates' is a complete uninstall and re-install of the game.
    I'm then stuck at that page.

    Refund time!
Thema:

How can I get a refund on a game I purchased for pc by mistake? (Refund page stuck loading..)

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