How can I get a code replaced?

After 2 hours trying to get my issue resolved via online chat with Paolo B, I am now submitting to the forum.

I purchased an Xbox One S that came with Battlefield 1 and a code for 1 month EA subscription. The problem is the last digit or letter from my code is damaged and I can't read it.

I sent photos of my purchase receipt and the card with the code to Paolo B via email but he was unable to access the attached photos. I scanned the items as PDF files but again, he couldn't access the files. I attached the files onto a pages document and
emailed him yet again.

The chat panel keeps getting disconnected so I had to keep using the link :https://partner.support.services.microsoft.com/en-au/contact/chat/21/?visitId=b102343c-bdaf-40b9-92d9-8c7bd61b2ab1&rejoin=true&disability=false

I am forced to wait until I reach 1st in the queue and when I do, I seem to be ignored.

Is there anywhere I can send the code or get the code replaced? Is there anyone at Microsoft capable of answering my questions?

:)

 

How can i get a code ?

hi

I preordered halo wars 2

I dont understand, my friend received the code but not me

How can I get one?

I took the ulimate edition halo wars 2

thanks

 

How Can i Get A subscription?

You can buy pre-paid subscription cards at most local retailers however if you have any expired billing info listed on your MS account it may throw an error when you try to enter the code.

 

Since it's a physical bundle, you would need to contact the retailer you purchase it from for an exchange.