How can I get a code back after an error in redeeming it occurred?

Rain ITA · Mar 4, 2019

Hello, this afternoon I tried to redeem a 14 days free xbox live code (in bundle with my Xbox One X) using my account on the official xbox site.

I was showed a warning that the code corresponds to Office 365 Home or Office 365 Enterprise (both written in red, with the option to choose one of them), with the clear indication (in yellow) that if the code was intended for the Xbox I should use it on
the console.

But when I followed this guidance, all I got was a message that it has already been used.

I then used a second code I had (in bundle with a new gamepad) and everything went OK.

Later on I got in touch with Xbox Support so to have explanations on what happened and to ask for a replacing working code.

After a chat with a very professional and competent support agentit came out that the fisrst code had been actually redeemed on the first attempt and then overwritten by the second one...

Honestly, I think that this is lack of proper communication, if it was valid since the beginning why on earth I was showed those messages?

And, to tell the truth, I simply followed the advice, without checking if I was already in the "grace period" (why would I? The system gave me clear indications on how to proceed).

How this issue could be fixed?

:)

Smwutches

Support would be the only ones who could possibly do anything, so you would have to try contacting them again, but generally once a code has been redeemed there is no way to get it back. For future reference, anytime you get a message that the code has
already been redeemed in a situation like that, you can verify it was redeemed at http://commerce.microsoft.com

Flymonkey102

Sometimes there are errors in displaying redemption of the code. Trials can only be activated one at a time like you learned. I would always check the redemption like previous poster said.

Mister Beep

Hey there,

Was this after you already redeemed your Gears of War 2 code? Were you able to play before after redeeming the code? Lastly, what specifically occurs when you try playing Gears of War 2 now? Is there an error code or error message you can pass us?

Thanks!

ApplaudedSine17

Your right: that is exactly my problem.

the message i get after entering the activationcode is:

Sorry, an unexpected error has occurred. The error has been recorded and we will investigate. Please try to redeem your code later

ReacT OptimuZ

I have the same problem. When I try to redeem my 12 month code it just says that an error occured with XBL and that the code can not be redeemed...

How can I get a code back after an error in redeeming it occurred?