How can I fix this problem?

Heya, let's try refreshing the profile by
removing it then adding it back to the console. Once this is done, check if your subscription is working as normal. If it is not, please reach out to our
chat/phone teams so they can take a deeper look into the account and subscription.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

I'm sorry to hear that you're having trouble accessing apps, games, and other tools on your Xbox. The error code 0x8027025a can be caused by a variety of issues, including problems with your internet connection or issues with the Xbox itself. Here are a few things you can try to resolve this issue:

Restart your Xbox. Sometimes, simply restarting your console can resolve issues with apps and games not loading. To restart your Xbox, go to the "Settings" menu, select "System," then "console info & updates," and then select "restart console."

Check your internet connection. Make sure that your Xbox is connected to the internet and that you have a strong, stable connection. You can check your connection status by going to the "Settings" menu, selecting "Network," and then selecting "Network settings."

Check for updates to your Xbox and to the app or game you are trying to use. Sometimes, updates can fix bugs or other issues that might be causing problems with apps and games not loading. To check for updates, go to the "Settings" menu, select "System," then "console info & updates," and then select "check for updates."

Try resetting your Xbox. If none of these suggestions help, you can try resetting your Xbox to see if that resolves the issue. To reset your Xbox, go to the "Settings" menu, select "System," then "console info & updates," and then select "reset console."

If you've tried all of these steps and the problem persists, it's possible that there is a more serious issue with your Xbox.

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

Sometimes a game crashing or starting issue can be caused by a temporary issue that may be fixed by simply exiting the game and restarting it. If the game is running, try exiting the home screen. This is the way:
Press the Xbox  button on your controller to open the guide.

Note Some crashes may prevent you from exiting the game. If you can't return to the home screen, skip to Step 3: Turn your console off and on.
Select the game, press the Menu button  on your controller, and select Exit.
Try restarting the game.

If this step didn't work, continue with the next step.
Try turning your Xbox console off and on. Turning it off and on completely resets the console. This does not mean that the games or the data they contain are deleted.
Turn off the console by pressing the Xbox Button  on the front of the console for at least 10 seconds.
Turn the console back on by pressing the Xbox Button  on the console or the Xbox Button  on the controller.

Note If you don't see the green startup animation when you restart your console, repeat these steps. Press and hold the power button for at least 10 seconds until the console turns off completely.

Once you have completed the steps above to turn your console off and on, try restarting the game.
If this step didn't work, continue with the next step.
If the Xbox console profile is causing the gaming issue, the game profile data may be corrupted. You can correct this problem by removing this profile from the console and downloading it again. To remove your profile:
Press the Xbox  button to open the guide.
Select Profile & system > Settings > Account > Remove accounts.

Select the account you want to remove (the one with the game problem), then select Remove.
Now, download the profile again to create a new version of your profile data:
Press the Xbox  button to open the guide.
Select Profile & System, choose Add or Change, and then select Add New.

Enter the email address and password you use to access your Microsoft account (the same account you just removed).

Important Make sure you don't select Get a new account unless you really want to. If you select Get a new account, a completely new Microsoft account will be created.
Follow the prompts as the console guides you through account setup steps, such as privacy information, sign-in, and color preferences, until you return to the Home screen.

Once you've completed the process of recreating your profile on your Xbox console and returned to the home screen, try playing the title again.
If this step did not solve the problem, continue with the next step.

Information source (credits):
https://support.xbox.com/help/games-apps/troubleshooting/game-issues-resolution

I hope I can help you solve it.

Best regards,
Marvina.

I see in this case, here are some steps you can try to address the problem:

1. Ensure that the game disc is clean and free from any visible scratches or damages. If the disc is damaged, it may affect the game's ability to authenticate your ownership. Try cleaning the disc gently with a soft, lint-free cloth.

2. Make sure you are signed in to the correct Xbox Live account that owns the game. Sometimes, multiple accounts can cause confusion, so ensure you're using the correct account associated with the purchase.

3. Ensure that the game is up-to-date by checking for any available updates. On your Xbox Series X, go to "My games & apps," select "Full Library," find the game, press the "..." button on your controller, and choose "Manage game and add-ons." From there, you can check for updates and install them if available.

4. Clearing the persistent storage on your Xbox Series X can help resolve certain issues. Follow these steps:

Press the Xbox button on your controller to open the guide.
Navigate to the Profile & System tab.
Select Settings > System > Storage > Clear local saved games.
Confirm the action and restart your console.
Try a hard reset: Perform a hard reset of your Xbox Series X by holding down the power button on the console for about 10 seconds until it shuts off completely. Then, unplug the power cord from the back of the console, wait for a few minutes, and plug it back in. Turn on your console and try launching the game again.

Hello Ethan B, My name is Khaji I am an independent advisor and I will be happy to help you today.

I'm sorry that you have this problem, from which console are you currently trying to run it, in addition to this it doesn't tell you a specific error code, right?

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.