How can I fix not being able to add my phone number to my Microsoft account ?

Discus and support How can I fix not being able to add my phone number to my Microsoft account ? in XBoX Accessibility to solve the problem; Good morning or afternoon to whoever is reading this, I was trying to spend my reward points on Xbox when it asked me to add my number to my account,... Discussion in 'XBoX Accessibility' started by Ellis Chivell, Jan 27, 2025 at 3:03 AM.

  1. How can I fix not being able to add my phone number to my Microsoft account ?


    Good morning or afternoon to whoever is reading this, I was trying to spend my reward points on Xbox when it asked me to add my number to my account, so I scanned the QR code. So I managed to find what I needed to press and It asked me to add my phone number so I did, but it wouldn't send me the code, so I tried a couple of times and now I am unable to have a code sent, but I think the problem is I forgot to put the 0 at the start of my number because I thought where I selected +44 I wouldn't have to. So if you don't mind seeing if it's a way of me being able to redo it and actually do it properly this time or you could tell me what I could do. I thank you in a advance and I can't wait for a response so I can see if I can finally redeem my reward points.

    Kind Regards Ellis

    :)
     
    Ellis Chivell, Jan 27, 2025 at 3:03 AM
    #1
  2. Zahir_Ramathula Win User

    Can't add phone number

    Can you try this..

    Sign in to Manage how you sign in to Microsoft.

    2)Remove phone number in Account aliases.

    3)Add phone number to account.
  3. DreamOfFire Win User

    Xbox Rewards app says I need to add a phone number.

    When I follow those steps, the only choice I see for adding a phone number is under the alias section. There is no other way to add a phone number on my account.

    And as I explained in my post, my phone number is shown as associated with the email used on my account. So I know it's not being used for another account.
  4. TheAngry1 Win User

    A family frustration - Repeated Account suspensions and blocked phone numbers

    As I have detailed many times above. I can get through the process you are describing and it tells me the account is recovered, then the final step, as it is logging in says the account is suspended and that I need to enter a phone number...

    Just to play along for a minute... Even if I was able to recover all 5 accounts and my kids happily went off to play... When Microsoft suspends them next week, my phone number still won't work!

    MY PHONE NUMBER BEING BANNED BY MICROSOFT IS THE ISSUE, NOT THE ACCOUNT SUSPENSIONS!!!!!!! (the latter is a different issue)
  5. Scarlet Cat Win User

    What can I do if I changed my phone number before changing my phone number on the Authenticator app and don’t have access to the old phone number?

    Hey Courtney I really hope we can fix this So my problem is that I can log in my account but when I try to add a phone number or do anything that requires a phone number verification it requires me to Add the Authenticator app code but I don’t have my of those and if I click another solution it says that it sanded a SMS to my phone number but I don’t have access to it anymore since I changed my phone number months ago and now I don’t have any options
  6. Hoskayra Win User

    Cant add phone number to my Microsoft Account

    Hi Ahmad , my name is Oskayra and I would be happy to help.

    Use a different browser, Sometimes problems with entering information can be browser-specific. Try using a different web browser to see if that resolves the issue.

    Check your locale, Make sure your Microsoft account's locale matches your actual location. Some issues may occur if your location settings do not match where your phone number is coming from.

    Best Regard
    Oskayra
Thema:

How can I fix not being able to add my phone number to my Microsoft account ?

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