How can I fix my Xbox Series X’s problem of refusing to connect?

Hello Alcatraz2356,

I'm Nilay and I'll be glad to answer your query today.

May I know if you tried changing the wifi name (SSID) or the password to see if that helps?

If yes and if the issue persists please try:
A. Power cycle your console
1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
Important: Be sure to wait at least 5 minutes. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again

B. Clear your MAC address
Go to Settings > Network > Advanced Settings > Alternate MAC Address
Select Clear, restart your console and give it a new try

C. Do a factory reset for your console but keeping games and apps
Go to Settings > System > Console info > reset and then select keep my games and apps
**Make sure to know the email and password for all your accounts

D. If you can, please try connecting the console via Ethernet to see if the same happens or not.

Alternatively you can follow this https://support.xbox.com/help/hardw... button  on the console,Turn on the console. this link and suggested steps there.

Hope there will be a fix.

Good Luck
Regards

Factory does not work and has never worked. Xbox tells us to do that becasuse the lazy scumbga refuse to fix there crappy series x.

I have owned a series x since day 1 and have done a factory reset over 70 times and still get multiple issues the lazy scumbags refuse to fix.

I have same problem since changing to befibre ip

Got 2 series x and 1 one x all of them won't acess the rewards app since changing

Done all sorts to fix including conversations with befibre my ip address is showing uk

My brother took my series x to his house connected it to his virgin ip and loaded up the rewards app straight away

It can only be the connection between my xbox and befibre and it is believed that the only fix is for it to be a static ip address but at a cost

This is not a hardware related issue. My profile cannot connect on any X360 game from any of my Xboxes (Xbox Series X, Xbox One X, Xbox 360).

Ive done most of the fixes here. It seems I can connect via my Hotspot so weirdly must be an ISP or router issue. I need to figure out how to port forward, maybe that will solve it.

there may just be some sort of issues going on with the network try following this guideline to see if it solves your issues

How To Fix Xbox Series X Error 0x87dd0013 Problem – The Droid Guy