How can I fix my Xbox one's connection to the internet

BrodieCurr1 · Feb 25, 2022

I have been continuously disconnected from my interent while playing on the xbox. When I try to reconnect to the internet I have to type in the network ID, but it always responds with "Your security protocol won't work". It has gotten to the point where I tried soft reseting the xbox, to no avail. I have contacted my interent providers and still nothing has changed.

(I'm currently locked out of my xbox because I tried hard reseting my xbox and it is unnable to connect to any network to complete the reset.)

:)

Kathy A.

Hi BrodieCurr1,

We have not heard anything from you since from our last follow up message. If you have other concerns please do not hesitate to create a new thread and we would be more than happy to assist you with it. Have a great day ahead of you.

Kind regards,

Kathy A.

Hi BrodieCurr1,

We hope you are doing fine.

We would like to follow up regarding your concern as we still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.

Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.

Kind regards,

Kathy A.

Hi BrodieCurr1,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you were trying to fix your Xbox One's network issue. Let us check on this together and sort this out in timely manner.

Based on how you describe your issue, it seems like you might be having issues with the NAT Type your Xbox has. If you keep on being disconnected in the internet every time you play a game. To check the NAT Type:

Please navigate to Settings on the console.
Go to General and select Network Settings.
Kindly check the NAT Type under Current network status.

Please check this support article for the troubleshooting of Xbox Network connection: Troubleshoot your Xbox network connection | Xbox Support.

NAT type determines whether you can successfully use multiplayer gaming or party chat. Having an Open NAT can allow you to host a multiplayer games. Moderate, Strict and Unavailable NAT Type cannot host a match. NAT Type Moderate can only play with some people, not all because NAT Type Strict will only play with players on Open NAT Type. If NAT is unavailable, you’ll be unable to use party chat or connect to multiplayer games for some Xbox titles.

Not just that, please check if you have noticed any error message/code on the Network Settings, for this will hinder you to play a game continuously even you were not playing any multiplayer games. Error messages like NAT Type are mostly affects the multiplayer games: Unavailable, Can’t get a Teredo IP address, Error code 0x89231906 and Double NAT detected.

For more troubleshooting and information, please see support article: Troubleshoot NAT errors and multiplayer game issues | Xbox Support.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

XBF Mohammed C

Hello badassbuckeye, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps mentioned on the link below:

Troubleshoot your network connection speed | Xbox Support

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

CagierScorpion5

Connecting to my phone hotspot worked for me.

What does that mean for my internet connection and how can I fix it so that I don't need to use the hotspot?

How can I fix my Xbox one's connection to the internet