How can I fix my problem? (In details)

I'm assuming you have a Series X console? Or do you have an Xbox One?

Hi Mike, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, uninstall the game, clear the local saved data, power cycle your console, and then reinstall the game.

After uninstalling the game, clear the local saved games.

To do it, follow these steps:

Press the Xbox button on your controller to open the guide.

Select Profile & system > Settings > System > Storage.

On the Manage storage devices screen, select: Clear local saved games. This deletes games saved to your hard drive, but they'll still be saved to the cloud.

Then, power cycle the console.

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 60 seconds.

Important Be sure to wait at least 60 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

For more information: https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

Finally, reinstall the game.

Let me know if it works!

Heya, let's try refreshing the profile by
removing it then adding it back to the console. Once this is done, check if your subscription is working as normal. If it is not, please reach out to our
chat/phone teams so they can take a deeper look into the account and subscription.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

I'm sorry to hear that you're having trouble accessing apps, games, and other tools on your Xbox. The error code 0x8027025a can be caused by a variety of issues, including problems with your internet connection or issues with the Xbox itself. Here are a few things you can try to resolve this issue:

Restart your Xbox. Sometimes, simply restarting your console can resolve issues with apps and games not loading. To restart your Xbox, go to the "Settings" menu, select "System," then "console info & updates," and then select "restart console."

Check your internet connection. Make sure that your Xbox is connected to the internet and that you have a strong, stable connection. You can check your connection status by going to the "Settings" menu, selecting "Network," and then selecting "Network settings."

Check for updates to your Xbox and to the app or game you are trying to use. Sometimes, updates can fix bugs or other issues that might be causing problems with apps and games not loading. To check for updates, go to the "Settings" menu, select "System," then "console info & updates," and then select "check for updates."

Try resetting your Xbox. If none of these suggestions help, you can try resetting your Xbox to see if that resolves the issue. To reset your Xbox, go to the "Settings" menu, select "System," then "console info & updates," and then select "reset console."

If you've tried all of these steps and the problem persists, it's possible that there is a more serious issue with your Xbox.

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

Sometimes a game crashing or starting issue can be caused by a temporary issue that may be fixed by simply exiting the game and restarting it. If the game is running, try exiting the home screen. This is the way:
Press the Xbox  button on your controller to open the guide.

Note Some crashes may prevent you from exiting the game. If you can't return to the home screen, skip to Step 3: Turn your console off and on.
Select the game, press the Menu button  on your controller, and select Exit.
Try restarting the game.

If this step didn't work, continue with the next step.
Try turning your Xbox console off and on. Turning it off and on completely resets the console. This does not mean that the games or the data they contain are deleted.
Turn off the console by pressing the Xbox Button  on the front of the console for at least 10 seconds.
Turn the console back on by pressing the Xbox Button  on the console or the Xbox Button  on the controller.

Note If you don't see the green startup animation when you restart your console, repeat these steps. Press and hold the power button for at least 10 seconds until the console turns off completely.

Once you have completed the steps above to turn your console off and on, try restarting the game.
If this step didn't work, continue with the next step.
If the Xbox console profile is causing the gaming issue, the game profile data may be corrupted. You can correct this problem by removing this profile from the console and downloading it again. To remove your profile:
Press the Xbox  button to open the guide.
Select Profile & system > Settings > Account > Remove accounts.

Select the account you want to remove (the one with the game problem), then select Remove.
Now, download the profile again to create a new version of your profile data:
Press the Xbox  button to open the guide.
Select Profile & System, choose Add or Change, and then select Add New.

Enter the email address and password you use to access your Microsoft account (the same account you just removed).

Important Make sure you don't select Get a new account unless you really want to. If you select Get a new account, a completely new Microsoft account will be created.
Follow the prompts as the console guides you through account setup steps, such as privacy information, sign-in, and color preferences, until you return to the Home screen.

Once you've completed the process of recreating your profile on your Xbox console and returned to the home screen, try playing the title again.
If this step did not solve the problem, continue with the next step.

Information source (credits):
https://support.xbox.com/help/games-apps/troubleshooting/game-issues-resolution

I hope I can help you solve it.

Best regards,
Marvina.