How can I fix my home xbox

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

what is your xbox model?

That doesn't affect anyrhing

You are supposed to have home console especially if you want your kids to have access ro your games

None of my games work, I had the Xbox one but I upgraded to the Series X/S, I had this problem for about two weeks and I could not find a solution, yes I have Xbox Ultimate, She wanted to play almost every game from before the problem and when she tried to play a game it said something along the lines of “the person that owns this game must sign in or you do not own this game.”

Hello Jaxson J, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are experiencing, to try to help you I need to understand the problem better, so please answer the following: Does the problem occur with one particular game or several? which console do you have? Since when do you have this problem? Do you have a subscription? What game are you trying to play? If you get an error code or message, please write it in the text.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

you have upto 3 per year you gotta go to the new console and add your profile and set as home console