How can I fix a chat mixer greyout?

Hello Samantha Aquilina,

Thank you for posting in Microsoft Community.

Based on your description, your daughter is trying to do chat mixer using the headset however, the option to use chat mixer is greyed out. Let us check on this together and sort this out in timely manner for you to get back to gaming.

It could be the console needs power cycle or else the headset here is faulty. Let us isolate the issue, please answer our questions below:

1. May we confirm if you are referring to this headset - Xbox Wireless Headset | Xbox?
   
2. If yes, may we confirm if you have tried power cycle on Xbox Series S? Please follow the steps below:
   
   • Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
     
   • Unplug the console's power cable. Wait 10 seconds. You may include other cables connected to the console too.
     
     Important Be sure to wait at least 10 seconds. This step resets the power supply.
     
   • Plug the console power cable back in.
     
   • Press the Xbox button on your console to turn it on.
     
     Source: How to restart or power cycle your Xbox console | Xbox Support
     
3. Can you try connecting the headset on another Xbox Console? Will issue persist?
   
4. Is the headset under warranty? You may add the headset on your daughter's Microsoft account (click here) and see if warranty is still valid.
   
5. What is the status of Xbox Network in your daughter's Xbox Console? Please follow the steps below and take a screenshot:
   
   • Kindly go to Xbox Console's Settings.
     
   • Select Network and Network Settings.
     
   • Look for NAT Type.
     
   • Please reply with a screenshot or picture of the Xbox Network.
     

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hi Ghaige!

It may be a headset issue. To further isolate it, please try to use a different headset or you could try a different controller instead.

Alternatively, try to perform a factory reset on your console.
Press the Xbox button to open the guide.
Select Profile & system > Settings > System > Console info.
Select Reset console.
On the Reset your console? Please choose “Reset and keep my games & apps”

I understand. But there's a possibility that it's an issue with that headset. I believe it's not a headset from Microsoft? If not, try to check its manual and find out how to update its firmware.

Ok ill try the system restart, but i don't see how that changes anything im using a headset that has a sticker on it stating it was designed for xbox, in the xbox isle in a walmart, with a pretty recently bought an red xbox controller.