How can I factory reset my Xbox even with the restrictions in the way?

Francois-28 · Feb 20, 2024

Hi,

I just received a Second-hand Xbox from my friend (Xbox one s) and they had removed the accounts for me but on the Xbox they left the access restrictions where they restricted the ability to factory reset or even add a new account and now all I get it a access pin showing up which they gave me but does not work and I can't seem to access the access pin's due to there being no accounts on it, the situation seems unfamiliar but I tried to contact Microsoft and they couldn't help me so does anyone here know what to do or how they could help me in this situation.

I have tried everything from resetting the console manually i don't know what to do anymore I was hoping Xbox might be able to do it for me remotely because I have tried everything I have an Xbox account it's just I can't seem to log in due to restrictions.

And I also was wondering if there are guest access pins that I might need to use instead of the account pin they gave me...

:)

Sodangidni

Hello, Francois-28. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Based on the information you provided, I would like to ask if you tried resetting the console using a USB drive?

For this, you need a “Windows-based PC with an internet connection and a USB port and a USB flash drive with a minimum 4 GB of space formatted as NTFS”.

This information, including detailed steps and files required to do this process, are available in the following article:

https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

I'll remain attentive to your comments.

Regards,

Arturo.

SolidEvolution

I am having the same issues with my Xbox. How can i unsubscribed from the insider program if my xbox cant even do a proper factory reset online or offline? Ugh

Tarzuk

How do i soft factory reset my xbox? (Website says factory reset)

Lovechaser

Hi,

You can factory reset by following this guide.

This post should help you with setting up content restrictions on your Xbox One without too
much hassle

brandiesel1

The only way I know how to reset factory settings is to go to "settings" and then "system". There you can restore the factory settings, but I'm not sure you can make it that far.

How can I factory reset my Xbox even with the restrictions in the way?