how can i enable audio on my cloud gaming mobile app?

Hello Roger,

I'm an Independent Advisor. Let me help you with your concern today. Please note that this is a public forum, I will be responding to you in short period of time and I apologize for a delay in response.

Just to clarify, your issue is that you're unable to hear game audio on Cloud Gaming? Or are you having issues with mic, like your party cannot hear you?

If it's an audio issue, can you please confirm if you are using a wireless/bluetooth headset? Please note that when your controller is connected via Bluetooth, audio devices connected through the controller are not supported. To use a headset, connect your headset directly to your device.

If you’re in a party while playing a game and others in the party can’t hear you, you may be muted. To unmute yourself:

>While in the game, select the More actions button (…).

>If the Muted icon is highlighted or crossed out, you’re currently muted. Press the icon to unmute.

For your reference https://support.xbox.com/help/games-apps/cloud-...

I hope this helps. I will be awaiting your response.

Regards,

Belle

Hello there!

Regarding your case, please try checking the links provided below in order to resolve your issue:

How do I play Xbox games on my mobile device? | Xbox Support

How to use cloud gaming | Xbox Support

Hello @MicaelArvidsson!

If you haven't already, I advice you to check the following links regarding this matter.

Troubleshoot issues in the Xbox Game Pass mobile app | Xbox Support

How to use cloud gaming | Xbox Support

Cloud gaming with Xbox Game Pass | Xbox Support

I believe, you are only accessing the Xbox cloud gaming which is part of the Game Pass Ultimate. You won't be able to access games on disc with cloud gaming because it's account-based entitlements only.

For remote play, it only works for Xbox app on mobile and Xbox app on PC based on this article here https://support.xbox.com/en-US/help/games-apps/...

You can also learn more about Xbox cloud gaming here https://support.xbox.com/en-US/help/games-apps/...

Hi Zildjian my name is Belle. I'd love to help!

In order to play on your mobile through cloud gaming, you would need to have a game pass Ultimate.

Xbox Live Gold will only give you access to play online through your console. While Game pass Ultimate includes gold, game pass for PC, game pass for console, EA play.

For your reference, you can check how cloud gaming works here: https://support.xbox.com/help/games-apps/cloud-...