How can I contact Microsoft about lost package?

Discus and support How can I contact Microsoft about lost package? in XBoX on Windows to solve the problem; I recently ordered a brand new Xbox from the Microsoft store and it was supposed to be delivered two weeks ago now, the package never came so I suspect... Discussion in 'XBoX on Windows' started by Carey Thomas, Mar 11, 2023.

  1. Carey Thomas
    Carey Thomas Guest

    How can I contact Microsoft about lost package?


    I recently ordered a brand new Xbox from the Microsoft store and it was supposed to be delivered two weeks ago now, the package never came so I suspect the package was lost from the shipping company, is there anyway I could get a replacement or at least a refund?

    :)
     
    Carey Thomas, Mar 11, 2023
    #1
  2. Lavenia A. Win User

    How can I contact Microsoft about lost package?

    Kindly reach out our live support team so they can address this concern appropriately. Follow the steps below to contact out live support team.

    • Please use this link: Contact us | Xbox Support
    • Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
    • If not, please select the country/region it is showing and select the correct one among the lists.
    • Make sure to use to check the available contact times of the support.
    • Select the "Contact Us" button.
    • Select the drop-down menu options that will match your concern.
    • The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    • On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
    • If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
    • Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
  3. Lavenia A. Win User

    How can I contact Microsoft about lost package?

    Hi Carey Thomas,

    Thank you for reaching Microsoft Community. We're sorry to hear about your Xbox purchase that got lost in package.

    Can you access your account to check the status of the shipment?

    If the tracking number shown in the order details on your account, we advise contacting the courier and asking for an update or to track your item. Give them the tracking number so they can look it up.

    I hope to hear back from you.

    Kind regards,

    Lavenia
  4. Carey Thomas Win User

    How can I contact Microsoft about lost package?

    Hi was told from FedEx that they can't locate my package and to file a lost package with Microsoft. They also wanted a full description of the item everything from make model value etc
  5. D414 Win User

    How do I get in touch with someone about a replacement controller lost in the post. The call back feature won't work

    The controller was sent back to microsoft then on it's journey back to me it was lost.

    I need to talk to someone to find out where it is. UPS say the package was sent back to microsoft.

    How do I talk to someone about this?
  6. MindOfTim Win User

    Design lab controller lost in transit

    At least you have confirmation that the package was lost in transit, as the item will be insured by whichever delivery service was responsible for delivering your controller. I would contact the Microsoft customer support team directly and explain the
    situation, as well as the delivery company (if you haven't already) to inform them how much the package was worth
Thema:

How can I contact Microsoft about lost package?

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