How can I change my gamertag online?

Hello, expecity. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

You can easily change your gamertag at:

https://social.xbox.com/changegamertag

The system will show you if your gamertag is unique. If it is not, it will add four random numbers to the end of it to make it unique.

The first gamertag change is free. After changing your gamertag once, all future gamertag changes require a fee (cost varies by region and currency).

If you have any question, please let me know.

Hey there,

Yes, you can. Simply head to social.xbox.com, login with your account - ensure you haven't used this free change - and proceed with the inputs.

Happy gaming,

Fui

Have you tried doing the name change online as oppose to the console? You can follow the link to see how to change it online.

https://support-origin.xbox.com/ms-...ive-gamertag#570846e2b18247a6892d9156b62eec58

How to change your Xbox gamertag online

Hey, no worries! Glad to hear it's working now, at least!