How can I cancel my xbox live subscription if I signed using my gmail account?

Discus and support How can I cancel my xbox live subscription if I signed using my gmail account? in XBoX Accessibility to solve the problem; When I signed up for xbox live for my xbox 360 and now I wish to cancel my subscription as it just renew the account automatically. However, because it... Discussion in 'XBoX Accessibility' started by NamerYM, Sep 30, 2018.

  1. NamerYM
    NamerYM Guest

    How can I cancel my xbox live subscription if I signed using my gmail account?


    When I signed up for xbox live for my xbox 360 and now I wish to cancel my subscription as it just renew the account automatically. However, because it is a gmail account I cannot log in to the management page of the account and cancel it. Do you know
    how to do it?

    :)
     
    NamerYM, Sep 30, 2018
    #1
  2. Feverish13
    Feverish13 Guest
    Need Help Turning Off Auto-Renewal

    1. Sign in using your Microsoft account.

    2. Once you’re signed in, go to My Account.

    3. In the Xbox LIVE section of the My Account page, click Cancel Auto Payment.

    Steps outlines at below link.

    support.xbox.com/.../cancel-xbox-live-gold-subscription
     
    Feverish13, Oct 1, 2018
    #2
  3. Miss Ermine
    Miss Ermine Guest
    Miss Ermine, Oct 1, 2018
    #3
  4. WPAK
    WPAK Guest

    How can I cancel my xbox live subscription if I signed using my gmail account?

    Hi there,

    even with an gmail email address you should be able to login at
    http://account.microsoft.com
    since a Microsoft Account can be connected to a gmail address (or any other email address), but it is a different account so might have a different password (which you have selected in the past)

    Which means that you should be able to sign in to your account with that gmail email address and with the password you selected at some point and cancel the subscription.

    See this link for the exact steps to cancel the subscription:
    https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription


    If needed that link also have links on how to recover/reset a password etc.If all steps fail then contacting
    Xbox Support via Phone or Microsoft Support Chat is the only option left
     
    WPAK, Oct 1, 2018
    #4
  5. WPAK Win User

    How can I cancel my xbox live subscription if I signed using my gmail account?

    Hi there,

    even with an gmail email address you should be able to login at
    http://account.microsoft.com
    since a Microsoft Account can be connected to a gmail address (or any other email address), but it is a different account so might have a different password (which you have selected in the past)

    Which means that you should be able to sign in to your account with that gmail email address and with the password you selected at some point and cancel the subscription.

    See this link for the exact steps to cancel the subscription:
    https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription


    If needed that link also have links on how to recover/reset a password etc.If all steps fail then contacting
    Xbox Support via Phone or Microsoft Support Chat is the only option left
  6. Feverish13 Win User

    Need Help Turning Off Auto-Renewal

  7. REBEL LOGAN Win User

    i have two accounts but can only access this one.

    can anyone atleast tell me how to cancel my subscription to xbox live. it automatically pulls $9.99 out of my account every month and i atleast want to cancel that since i cant use online.
  8. D3sM0NIC Win User

    How do I remove my old email address?

    Yeah I understand that there can be different emails associated with the same GT.

    When I initially signed up for xbox live I used my gmail account. Since then I've changed both my WLID and my contact email to my hotmail account.

    There's no reference anywhere regarding my gmail account and yet some emails are being sent there and not to my hotmail account.
  9. steeledwand7664 Win User

    Two emails

    You can not combine the two accounts you can either sign in with the Gmail account on your xbox and make that xbox that profiles home xbox and share the gold with your Hotmail account or you can contact xbox support by going to support.xbox.com and they
    can either cancel your subscription and give you a refund and you can then purchase it on the correct account or they can cancel the subscription and give you a code for the amount of time that the subscription was for then you can put that code in on the
    correct account and get the subscription
Thema:

How can I cancel my xbox live subscription if I signed using my gmail account?

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