How can I cancel an Xbox repair order that I no longer need?

You can change or cancel an existing service order up until the day you send the product to the service center. First, sign in at Device Support, and then go to Orders to confirm that
the order status is either Order in progress or Packing material received by customer.

• To cancel the order, select Cancel Order. Allow 24 hours for the cancellation to be processed. If a refund is due, we’ll post the refund to your account within 72 hours after confirming the cancellation.
• To change the email address used or the return delivery address, you’ll have to cancel (see the previous bullet) and then resubmit the order. Click your name in the upper-right corner of the page, and then select Profile to access and modify the
  information.
• If you’ve already sent in your Xbox console or Kinect sensor and find that you need to have it delivered to an address different from the one listed on your order after you’ve shipped it, contact the shipping provider.
• If you’ve already sent in your controller, power supply, or other accessory, or have paid for an item to be sent directly to you, and you find that you need the replacement sent to a different address, contact your shipping provider.
• If the service center has already received your defective product or shipped out a replacement, you can’t cancel the order, and we can’t issue a refund.
• A service order and the associated shipping label (if applicable) are valid for 30 days from the day you submit the request. If your service order expires after you’ve already shipped out the product, contact Xbox Support.

LINK

i cant cancel but i can order a repair request as though iv never started it prev

Call them back and tell them you resolved the issue and no longer need the scheduled call.

Well the next step would be to start a repair order as there would seem to be a hardware failure and probably not too much longer until an E74 error or RROD.



If you haven't already, you will need to first register your console here.



You can go
here to learn how to start your repair order. If the console is out of warranty the repair should cost around $99+tax. The console once repaired will have a 90 warranty.



Hopefully, if you do choose to send it in for repair the turnaround from the repair center will be quick, so you can get back to gaming ASAP!



I hope this helps! Let us know how it goes!

Hey there, Gilwen73! I'm sorry to see that your repair was cancelled with no explanation. It appears that the service center received your console, however the serial number didn't match the repair order that was created. You will need to contact support
via our Contact Us page to set up a repair order for the proper console. If your region is set to your proper region, once you select
Xbox 360, select Games under Music, Video, Apps, & Games. Then you will get the option under
Step 3 to REQUEST A CALL FROM SUPPORT.

Be sure to mention that they should look at the repair order on the console it was originally created on for further instructions. You should have Service Request number in the email you received when you created the original order; that's the one they will
want to check.

I am sincerely sorry about the confusion and delayed repair for your console. I do hope we will be able to sort it out once you contact us via phone support!