how can I accesss an xbox one profile that I have not used in over a year and has a profile...

Hello this is Virginia O.

I understand that you want to recover your account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the password reset request:

https://account.live.com/ResetPassword.aspx

On the verification part, please choose: "I don't have any of these"

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

My profile will not let accesss gta online

Nothing has changed this is how it has always worked.

1. No matter what console an account/Xbox profile is signed into it will always be able to play its digital games and use any subscription that it has on its account (as long as the console is connected to the internet if it is not connected to the internet
then they can only play on the console that is set as their home console and it has to be in offline mode)

2. Each account/profile can set ONE console at a time as its HOME console and any other profile that is on that console can then play any digital games that the profile has set as their home console and use any subscriptions that that profile has.

3. Each profile/account can switch which console they have set as their HOME console only FIVE times a year.

This is how it has always worked since the first Xbox One came out.

Let me explain it to you on how it has ALWAYS worked since the Xbox One has come out.

1. No matter what console a profile is signed into it will always be able to use ANY Digital game that that profile has purchased and use ANY subscription that it has purchase on that particular console.

2. Each profile can set ONE console at a time as its HOME console and ANY other profile on that console can then play that profiles digital games and use ANY of its subscriptions.

3. You can change which console is set as your HOME console FIVE times a year.

Now if you have two consoles whichever console is NOT set as your home console the other profiles can still play your games and use your subscriptions but YOUR profile will need to be signed in at the same
time. IF the Non-Home console ever loses internet connection they will not be able to play your games or use your subscriptions.

Let me give you an example of how my household works:

I have 2 Xboxes a 1s in my living room and a OG 1 in my bedroom.

I have 99.9% of the games on my account

Xbox 1s is set as my home console ALL of the profiles on that console can play my digital games and use my subscriptions.

If my wife wants to use the OG One in the bedroom to play my games or use my subscriptions she would then sign into my account first then switch profiles to hers she is then able to play all my games and
use my subscriptions.

It has never happened because I play my games more on my computer and stream to my computer but IF I ever wanted to play my 1s and my wife play a game at the same time it would not be able to happen because
you can only be signed into ONE Xbox ONE console at a time.

THIS is how it has ALWAYS been since the original Xbox One came out. There has never been a change to these settings.

You can only have one profile be the home Xbox at a time. Each profile get's 5 home Xbox uses a year.