How can i access my minecraft account which i never migrated

Hi Thomas Morrin,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused and apologize for what you have experience contacting live support.

As per description you are having issue on Minecraft account as you cannot log in with both your Microsoft and Mojang/Minecraft accounts. We will be glad to assist you with this.

Here are some suggestions on how to resolve your problem.

When you want to login in Minecraft account:

1. Make sure you’re not using a beta version of Minecraft.
   
2. If you’re playing on an Nintendo Switch, PlayStation™, or Xbox, ensure you have that console’s online subscription service active.
   
3. Close the realm and reopen it.
   
4. Closing Minecraft and reopen it.
   
5. Restart your computer or device and see if this fixes the issue.
   
6. Log out of your Microsoft, closing the game, and then log in again
   

If you use a Mojang account, you will need to migrate to a Microsoft account to continue playing Minecraft: Java Edition. Your account/profile will remain, but you will not be able to access the game until you complete migration. To migrate your Mojang account kindly refer to this article. Mojang to Microsoft account migration FAQ | Xbox Support

If you want to add your Minecraft to your Microsoft Store account.

• Log into Minecraft and sign into your Microsoft account.
  
• Once you've signed into your Microsoft account,
  
• click Play on the home screen.
  
• Toggle to the right to reach the Friends tab. Click Add Friend.
  
• Find friends by entering their Microsoft gamertag.
  
• Also, make sure you are log in to your Microsoft account to your device
  

Here is the guide to CONTACT LIVE SUPPORT:

Kindly follow the steps below to contact our live support team:

Visit to the following link: Contact us | Xbox Support

Please scroll down and check the lower left of the page and make sure it matches your country/region.

Scroll up and check the Contact Times of the support for available hours.

Select the "Contact Us" button

Select the following drop-down menu options in the following order:
What are you having trouble with? -(xxxxxx)
What's the issue? -(xxxxxx)

The third box will ask you to describe your issue. and then select the "Next" button.

The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

Lastly, should you be unable to follow through the steps in contacting support. You may use the virtual agent on that page and type these exact words: Talk to an agent.



We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Thomas Morrin,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

The Minecraft migration from Mojang is on a separate Microsoft account. How can I access my purchase?

Yes, and I completed the migration, but I forgot the email to which my minecraft account is linked, how can I get either the money back or my account, do I need to complain to mojang themselves?

so there is no way I can't access my migrated minecraft account (I don't remember the email that was created when the account was migrated, only the original email used for the creation of the minecraft account)?