How can I access minecraft play

Hi, my name is , I'm a member of the Xbox community like you. I understand your problem, don't worry I'm here to help you.

What platform are you playing on ?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

This will depend with the device that you're using, Robert.

If I may ask, are you on Xbox, PC, or mobile devices?

Also, if you're getting an error or issue please let me know so I can guide you.

Hi Adrian, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This is a license error code: https://support.xbox.com/help/errors/error-code-0x803F8001

Currently, there's an issue with the Mojang Servers causing this error.



https://x.com/MojangStatus/status/1800101837304987819

You can try a few troubleshooting steps that have worked for some players.

Please, reset the store and try installing the game again.

To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.

Then, on the Microsoft Store, type your game name: "Minecraft".

Close the store and reopen it.

Load the game page and click on "Install".

If it still does work, please, look for the purchase in your Transaction History.

Sign in here:

https://account.microsoft.com/billing/orders?period=AllTime&type=All

Then, copy the order number and contact Xbox Support.

If you don't find it, you can still contact support, but having the order number will help with your chat with support.

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

So how would I be able to play/ access my account? Cause it still says that I need to buy Minecraft,,

Thanks for reaching out to the Xbox Forums community for advice on accessing cross-platform play for Minecraft. I can totally understand how this situation could be confusing.

I suggest getting in touch with Mojang as they will be best equipped to handle issues with access cross-platform play through Minecraft.

If you are playing this off of a Switch, it would be best to reach out to Nintendo for further assistance.