How can cancel a subscription that is past due?

Hi Frankie,

Thanks for reaching out to the forums. We understand you are asking on how to cancel a past due subscription. A
past due subscriptionneeds to be paid before
it can be cancelled. You can pay it off then cancel it right away.

Thanks,

Brad

Unfortunately, you'll first have to pay the past due amount.

Unfortunately, you'll first have to pay the past due amount.

every time i try to renew my xbox live it takes me to the past due subscription?

Hello Happy,

Thanks for reaching out to the forums. We understand you are trying to cancel an overdue subscription. Unfortunately, you will need to

pay the past due balance before it can be cancelled. Once that is done you can turn off the auto renew and cancel the subscription if you like.

Thanks,

Brad

Hi Fellow gamer,

Thanks for reaching out to the forums. We understand you are trying to cancel a past due subscription. Unfortunately, a past
due subscription needs to be paid off to cancel the subscription. Once you pay the past due amount you can then cancel it out.



Thanks,

Brad