How can a game be giftable through an xbox app but not playable on xbox?

PMILI · Nov 26, 2020

I don't play xbox, I play on the PC. I went to gift someone who plays on the xbox a DLC through the xbox app even though I play the game through Epic Games.

I didn't notice that it says "for PC" on it, and in the morning he was having issues redeeming the code. I talked to Vernel H. from the online tech support & asked for either a refund or if there was a way he could make this work on the giftee's xbox. We
didn't understand why we were getting an error but then I noticed the "for PC" and mentioned it to him, he told me to just go through the website and redeemed it. DONE, it worked! Only now it wasn't playable on his xbox...

BECAUSE IT'S FOR PC.

Now. again, since I don't play xbox, I didn't notice that I could return a unredeemed code manually through the website and now I can't.

I can't talk to anyone about it because refunds have to be through the website.

I finally find a way around it talk to someone online about it and he says I should have no issues getting a refund for my redeemed code if I send in a form.

I sent in like 3 forms because I did them incorrectly twice only to get an automated message 5 days later saying, "can't refund redeemed codes"

well if your staff didn't mislead me and just given me the refund I wouldn't be out $22.

It also just makes absolutely no sense to me that I can gift someone a game through the app but only for pc...

:)

Photonimus

Hal's armor is non giftable.

Alvaro A-

Thank you for providing more information. Yes, Mortal Kombat is playable in Xbox Cloud Gaming. Can you please try to login through Xbox App instead of web browser?

Please check the status on your region if there are no ongoing issues with cloud gaming. Kindly see this link:

https://support.xbox.com/xbox-live-status

The Viral Cyrix

When you go to the store on your account there may be an option to buy as a gift. you can then enter the persons gamertag and they will receive a message or email with a code to download the item

Not all items are giftable if the item in question is not giftable you wont be able to purchase it for another account using your account credit

XBF Brad A

Hi Andre,

Thanks for coming to the forums. Unfortunately, once a gift card is added to an account there is no way of transferring the currency. You can however purchase what you need from your brothers account as a gift to your account. If the items you want are not
giftable, then will need to purchase something that is giftable.

Thanks,

Brad

M3tal Daz3

Only xbox 360 games that are available through the backward compatibility list are playable for Xbox one

How can a game be giftable through an xbox app but not playable on xbox?

How can a game be giftable through an xbox app but not playable on xbox?

Anyone willing to help out that no longer plays

I'm not able to play Mortal Kombat 11 on cloud. The play button is unresponsive and nothing is written like its not available in my country or something.

How do I use credit on my microsoft account to pay for an item that a member of my microsoft family has requested

Transferência[Translation-Transfer]

Xbox 360 games won't play

How can a game be giftable through an xbox app but not playable on xbox?

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