How are we actually meant to contact support?

Discus and support How are we actually meant to contact support? in XBoX Accessibility to solve the problem; EVERY single option leads to the stupid tool saying that "Phone calls and chats aren't available for this issue." EVERY SINGLE ONE!!!!!!!!!!!!!!!!... Discussion in 'XBoX Accessibility' started by Citris, Dec 30, 2020.

  1. Citris
    Citris Guest

    How are we actually meant to contact support?


    EVERY single option leads to the stupid tool saying that "Phone calls and chats aren't available for this issue." EVERY SINGLE ONE!!!!!!!!!!!!!!!!

    Support is closing my cases without responding to them, even after I sent a legal demand.

    I called up yesterday and was told I had the wrong number, she transferred me a couple times and eventually I was promised that a supervisor would be calling me back within the next 1 hour.

    1 day later, I have no phone call. So I call back the same number I called yesterday, after waiting on hold for over an hour, I am told to call back tomorrow as the Xbox Support Department is closed at 11am on a Wednesday..................... the agent disconnects
    the call during the middle of my question.

    Does Microsoft think they are god or something?

    :)
     
    Citris, Dec 30, 2020
    #1
  2. ngocphi Win User

    How to actually contact someone in Xbox support

    Thats because you dont contact xbox support for that

    Sigh

    Hardware orders is.actually.the real.M of ms store not xbox support and they have a phone number
  3. Jhonkito Win User

    Is there a way to contact an actuall Microsoft Supporter?

    Hi again Luis

    It has been a pleasure trying to help you friend, I hope you manage to recover your account
  4. luis mamuzic Win User

    Is there a way to contact an actuall Microsoft Supporter?

    Hey,
    I already tried both links and unfortunately both of them lead me to dead ends, especially the "How To Recover your Microsoft Account". I try to fill in all the private information i had but i have email logs where it says he deleted my personal informations, so because of that it doesnt work.
    I am completally lost and dont know what to do when even the xbox support is useless...
  5. Jhonkito Win User

    Is there a way to contact an actuall Microsoft Supporter?

    Hi Luis, my name is Jhon and it will be a pleasure to help you.

    Unfortunately, as the previous answer says, the only alternative you have at this time is to submit the account recovery form:

    The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

    https://account.live.com/acsr

    Here are some tips to help you complete the Microsoft account recovery form:

    -Provide as much information as you can. The more information you can provide, the more likely Microsoft will be able to verify your identity and recover your account. Include your name, email address, date of birth, phone number, and any other information you can remember about your account.

    -Be specific and precise. When answering the questions on the form, be specific and precise. For example, if you're asked for the email address you used to create your account, don't just say "my email." Instead, say "my email is [email address]."

    -Remember your passwords. If you remember your previous passwords, please include them in the form. This can help Microsoft verify your identity.

    -Be patient. The account recovery process may take several days or even weeks. Don't be discouraged if you don't receive a response right away.

    Please note that Xbox support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the link below.

    Support: https://support.xbox.com/contact-us/

    If nothing works for you, unfortunately those are the only ways and you must accept to give it up.

    Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

    I hope you can understand it and this information has clarified at least some doubts. I hope the problem is solved, I wish you good luck.

    Sincerely
    Jhon F.
  6. luis mamuzic Win User

    Is there a way to contact an actuall Microsoft Supporter?

    Hey Jhon,
    thank you very much for your response, i will be looking forward to keep trying the account recovery form as u mentioned, I think thats the best thing I can do while waiting for the answer from the microsoft that got informed from the xbox support team.

    Thank you for your luck wishes!

    -Luis
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How are we actually meant to contact support?

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