How am I supposed to make Warranty Return Request when I just get an error message

stewarthoppy42 · Apr 23, 2023

Hi, I've spent most of my Sunday failing to get a Warranty Return Request set up. I have my device correctly shown on my Microsoft account with the serial number etc, and it's in Warranty until August 2023. However the process always ends with an upside down lollipop error message saying something happened, wait a bit and try again. I have been trying this multiple times for roughly 3 months now, so I think it's fair to say this doesn't work.

There is a link to "contact us", but following that through to set up a call back also ends in error message.

Calling up Microsoft support helpline only takes you through automated channels until they direct you back to same process that ends in a error message.

I'm beyond frustrated at this point. It's staggering to me that Microsoft support can be this bad. Someone please help.

Incidentally the faulty device is an Xbox one elite controller. This is the second one I'd had with a faulty bumper - of anyone reads this my experience from getting the controller through to these failed support requests has been appalling and I'd strongly recommend you don't buy one.

:)

CarTzy

Hi stewarthoppy42,

Thank you for waiting.

After further consultation and research, we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

Please follow the steps below to reach out to our live support team.

Please use this link: Contact us | Xbox Support
Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
If not, please select the country/region it is showing and select the correct one among the list.
Make sure to use to check the available contact times of the support.
Select the "Contact Us" button
Select the drop-down menu options that will match your concern.
The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.

Macjester

still broken for me too...how am i supposed to get warranty repairs when the system that issues repairs is broken....c'mon this is amateurish

mbertoncini

I’ve been troubleshooting all day long. I am positive that the problem is on the console’s end, and not the cable or the TV. I still have a month of warranty left but I’m getting the same error message when I try to set
up a service request. It says; “Sorry for the inconvenience. The accessory or device you are requesting is not available. Contact Microsoft Support for assistance.” Then I try to contact the support and upon selecting the category
it sends me back to the warranty page. This is nuts.

mbertoncini

I’ve been troubleshooting all day long. I am positive that the problem is on the console’s end, and not the cable or the TV. I still have a month of warranty left but I’m getting the same error message when I try to set up a service request. It says; “Sorry
for the inconvenience. The accessory or device you are requesting is not available. Contact Microsoft Support for assistance.” Then I try to contact the support and upon selecting the category it sends me back
to the warranty page. This is nuts.

RebeccaC_643

I am also having the same issue, I returned the controller to replace under warranty. Had confirmation from UPS that it has been signed for on their end but my order has not updated on microsoft order status. Im approaching the 30 days and worried that this
will cancel my order when the replacement has not been actioned.

Tried multiple times to request a call back and keep getting an error message. Is there no direct line or email that we can use to resolve this as the customer service is terrible. You ring and get pointed to online for the online services not to work.

How am I supposed to make Warranty Return Request when I just get an error message