Hours added to Solitaire events

RufusStargate · Feb 14, 2019

I cannot finish all of the event challenges at one time, so I exit the event, go back to the main screen, then "x" out of the entire window. I then shut down my computer, and when I turn it on and go back to finish the event, 6 or 7 hours have been added
to my real time!!

I think some others are also having this problem, including Premium users like myself.

Is there a way to avoid this from happening other than spending 1 to 2 consecutive hours completing all of the challenges?

:)

XBF Brad A

Hello Rufus,

Sorry for the issue with solitaire events. We recommend going to the
Microsoft casual games community as they deal with these games. The community there is also very helpful.

Thanks,

Brad

Tiggertanty

I feel like this message to Support, was not only heard, but acted upon also. I have tested the waters twice, (leaving an Event, because I had to...then returning later), since this post, and my actual playing time was recorded. I'd like to personally thank
MS Support for fixing the problem.

Torres1428

I'm playing on a computer Microsoft solitaire collection and the so called "Event" where the different games are all on time. And when I'm shutting the program and then the computer the "Event" game still counts. And next morning when I continue playing
I've got 7-8 or more hours added to my result. In that way I have to finish the game on the same day or not shut down my computer during night.

RobertSoszynski

I am experiencing exactly the same problem at the moment. It is happening with Solitaire, Mahjong and Word Games. Funnily enough it doesn't happen with Sudoku which doesn't play ads! The 'Microsoft Casual Games' ad (horrible ad) has never played properly
for months - it plays for a few seconds, freezes for some secs plays again for a few seconds, freezes and then totally drops out into the game - WTF!!?? It makes it extremely difficult playing the Events in Solitaire or even to finish one of the daily challenges
in Mahjong, Solitaire of MUWG. I've restarted the PC to no avail. I had formed the opinion that it is entirely due to the ads not playing nicely. How does one even refer this issue to tech support?

KTMgametag

Solitaire event working now

Hours added to Solitaire events