Hotpot

What hotpot are you using ?

Hi there Doozyking

I suggest not using the hotspot due to there is so many issues that can arise. Why not try the standard router connection way?.

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

If that fails, also restart your phone to see if that helps

Let us know the results

Hello Bravo,

Our next suggestion would be to perform a Soft Factory Reset by selecting:

Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or
apps. This will save you from downloading or reinstalling the large game files.

This step will also do the following:

1. Remove profiles (Be sure to keep all information for signing into any/all accounts)
2. Redo the network connection, so it's best to have backup connection types, i.e. an Ethernet cord, or a hotpot connection

Try this out for us and let us know if this works.

Best wishes!

Hello JoshGoodman1,

Thank you for keeping us updated. Are you using a mobile hotpot or home network to connect the console to the internet? We will need to check the network and multiplayer connection on the Xbox One to find out if the console is receiving an error message.
The network statistics will need to be known as well. This includes the download and upload speed that the console is receiving. We will provide steps on how to test the network connection, multiplayer connection and get the network statistics.

How to test the network connection:

• Press the Xbox button to open the guide.
• Select Settings.
• Select Network.
• Select Network settings. Any known outages will appear in the middle of the screen.
  
• On the right side of the Network settings screen, select
  Test network connection.

How to test the multiplayer connection:

• Press the Xbox button to open the guide.
• Select Settings.
• Select Network.
• Select Network settings. Any known outages will appear in the middle of the screen.
• On the right side of the Network settings screen, select
  Test multiplayer connection.

How to find the network statistics:

• Press the Xbox Button to open the guide.
• Select Settings.
• Select Network
• Select Network settings. Any known outages will appear in the middle of the screen.
• On the right side of the Network settings screen, select
  Detailed Network Statistics