hotmail does not exist after alias change

Discus and support hotmail does not exist after alias change in XBoX Accessibility to solve the problem; I recently changed the way to sign in to my xbox account. The account was linked under a hotmail address but I changed it to be a different email... Discussion in 'XBoX Accessibility' started by Ss Va, Apr 4, 2025 at 2:03 AM.

  1. Ss Va
    Ss Va Guest

    hotmail does not exist after alias change


    I recently changed the way to sign in to my xbox account. The account was linked under a hotmail address but I changed it to be a different email address to sign in to the xbox account. To do that I signed into the microsoft account and simply added another email as the alias and made that the primary alias to sign into the xbox account. When doing this I read that it does not affect the hotmail itself which is my personal. Also gave me a notification saying that the alias was removed as primary. But when i go to sign in with that hotmail to the email itself it says that it no longer exists. I have owned this email for years, but now the sign in info to the email itself is with the new login credientials and the new alias. All i wanted to do was change the way you sign in to the xbox account through a different email address but now it completely changed and says the hotmail does not exist. My intentions were to keep the hotmail email the same and keep everything on that account but now it says it changed to the new login info. Help?

    :)
     
  2. Onyx Is Here Win User

    hotmail does not exist after alias change

    Hello Ss, sorry to hear you're having trouble.

    I see you changed your email address for your account. Did you remove the old email or leave as the Secondary? If you removed it then Microsoft is set up to believe that you no longer want that email and removes it.

    Please log in to your account at https://account.microsoft.com and see if the old email exists. If it has been removed though there may be no way to recover the account.
  3. BroughtRoom263 Win User

    Trying to Move XBOX account from Hotmail to Outlook ID.

    Unfortunately, I created the outlook address literally an hour after they started enrolling and snagged THE email address I wanted…., not knowing you could rename the Hotmail account. From what I’ve been told at Microsoft Answers.com. you cannot change
    or merge Hotmail and Outlook accounts once they have been created separately, nor can you use an existing Outlook account as an alias to another account.
  4. Sodangidni Win User

    Trying to change email address on Minecraft account

    Hello, Megan M. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

    I would like to ask, is your daughter’s Minecraft account under your Microsoft account/email address, or she has an account for her?

    In addition to that, in order to change the email address associated with a Microsoft account, you need to follow these steps:

    Go to Add an alias (https://go.microsoft.com/fwlink/p/?linkid=864833). Sign in to your Microsoft account, if prompted.

    Under Add an alias, do one of the following:

    Create a new Outlook.com email address and add it as an alias.

    Add an existing email address as an alias.

    Select Add alias.

    Notes:

    You can't add an email address that's associated with a work or school account as an alias.

    An alias or email address can only contain letters, numbers, dot (.), underscore (_) or dash/hyphen (-). Spaces and other special characters aren't allowed.

    Existing Hotmail, Live, Outlook.com, and MSN addresses can't be added as aliases, and you can't add an alias that is already associated with another Microsoft account.

    It isn't possible to create a new alias using @hotmail, @live.com, or @msn.com. If a Hotmail address is important to you, you need to sign out and create a new account.

    Reference link:

    https://support.microsoft.com/offic...look-com-459b1989-356d-40fa-a689-8f285b13f1f2

    Regards,

    Arturo.
  5. JosefLBohorquez Win User

    How can I switch the email associated to my Xbox account with an existing email

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today Caleb_H

    Unfortunately that’s not possible, is not possible to add an existing Microsoft email address associated with a Microsoft account
    You can double check this here:

    https://support.microsoft.com/office/add-or-rem...

    “You can't add an email address that's associated with a work or school account as an alias.

    Existing Hotmail, Live, Outlook.com, and MSN addresses can't be added as aliases, and you can't add an alias that is already associated with another Microsoft account.

    It isn't possible to create a new alias using @hotmail, @live.com, or @msn.com. If a Hotmail address is important to you, you need to sign out and create a new account.”
  6. brilliant joey Win User

    Gmail Accounts should be able to be used for Xbox Live.

    I use my gmail account to access all of Microsoft services - Live, Outlook, Hotmail, etc.

    You have to create an account using an existing email address. Also look for something related to alias.
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hotmail does not exist after alias change

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